WHO WE ARE

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

5. Continuous Learning & Knowledge Sharing

• Review Salesforce release notes with a focus on OmniStudio & Industry Cloud Updates.
• Explore new features & capabilities in sandbox environments to assess business value.
• Maintain mandatory certifications

1. OmniStudio Design & Development

• Build & configure OmniStudio components, reusable assets that can be leveraged across multiple solutions.
• Optimize Integration Procedures and Data Raptors for speed and efficiency.
• Ensure OmniScripts and FlexCards deliver intuitive, responsive and user-friendly experiences.
• Maintain clear documentation for OmniStudio components, including design decisions, configurations & technical flows.

1. Salesforce Industry Cloud (Automotive) Implementation

• Industry Data Model (IDX) Alignment, configure solutions and ensure data objects, relationships and hierarchies reflect best practices.
• Map business processes like Dealer Management, Vehicle lifecycle, customer engagement to Salesforce Industry Cloud Capabilities.
• OmniStudio Asset Development to configure guided flows for processes like lead-to-dealer routing and service requests.
• Participate in design workshops, provide technical demos and POCs

1. Production Support & Issue Resolution

• Monitor, triage & resolve issues in OmniStudio components.
• Analyze performance of OmniStudio assets and tune configurations for faster response times to reduce API consumption.
• Coordinate hotfixes and minor releases with DevOps, CI/CD releases.
• Document Root Cause Analysis & preventive measures.

1. Cross-Functional Collaboration & Solution Design

• Collaborate with BSA, PO for business requirements, clarify functional requirements and translate them into OmniStudio technical designs.
• Ensure designs align with enterprise architecture standards.
• Align with integration teams for API specs, external system connectivity & IDX model usage.
• Ensure OmniStudio solutions work seamlessly across Salesforce Clouds

1. Continuous Learning & Knowledge Sharing

• Review Salesforce release notes with a focus on OmniStudio & Industry Cloud Updates.
• Explore new features & capabilities in sandbox environments to assess business value.
• Maintain mandatory certifications.

Qualifications