locations
Galway, Ireland
time type
Full time
posted on
Posted Today
job requisition id
JR107095
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
What the role is
The Genesys Cloud Senior Software Engineer in Test is a talented software development professional playing a crucial role in the success of the Genesys Cloud platform. In this role, you will work closely with product managers and other engineers throughout the platform to take Genesys to the next level. This role sits within the core platform team and reports to a team lead, also an engineer. The team’s purpose is to provide a rock-solid, secure, highly available, and feature-rich foundation for the larger Genesys Cloud contact center solution. Specifically, you will join the team behind a microservice that performs all aspects of routing conversations to agents.
What the role isn’t
This role is not just executing tests or maintaining pipelines. This isn’t a pure automation role, but one focused on a holistic approach to all aspects of software testing: manual, automated, accessibility, security, performance, and scalability. The role is not about meeting unreasonable deadlines handed down from management. We feel that quality solutions are better than just “getting it done”. The notion of empathy pervades Genesys, and this extends to allowing engineers to explore, learn, and grow, not just deliver by a deadline.
What you’ll bring to the table
You have a desire to work in an internationally distributed team of motivated, engaged engineers, consulting with team members, product management, customer support engineers, other testing teams, DevOps, and others to define, design, and deliver a world-class technology-forward contact center solution for customers of all sizes, including many names found in your home or your phone’s app list. You are smart, eager, proactive, independent, and friendly. You are fluent in software programming, researching solutions and best practices, and getting the details right.
What’s in it for you
You’ll see your skills make an immediate impact for an organization that is growing at a tremendous rate. You’ll be rewarded with industry-leading pay, an excellent benefits package and an open time off structure. You’ll be accepted for who you are, wherever you are and will be welcomed into the One Genesys culture, where your talents will be allowed to blossom without sacrifice to work/life balance.

What you’ll do:

• Define test strategies and test plans for new features
• Design, develop and maintain automated tests in Java using the TestNG framework
• Identify acceptance criteria and implement automated testing to balance operational efficiency and maintaining optimal test coverage
• Coordinate bug hunts to determine feature completeness and identify defects in new features
• Liaise with the Performance Testing team to define and execute high-load test scenarios for the routing service
• Participate in code reviews to learn and grow as well as to help your team members learn through constructive feedback
• Look for areas of improvement within the code, testing harnesses, and infrastructure
• Participate in regular team and QA Guild meetings for open communication, sharing ideas, and supporting others
• Stay up to date on wider platform changes in order to implement updates and best practices as necessary
• Eventually, join the rotation of on-call engineers and respond to critical service alerts – something we naturally strive to minimize!

Who you are (minimum requirements):

• You have a bachelor’s degree or higher in Computer Science or a related field
• You have 5+ years of software development experience in Java or a similar language
• You have significant experience in an automation testing role
• You are self-driven and comfortable taking the initiative to work asynchronously with your team
• You can break down complex problems to find and implement the most elegant solution
• You have excellent problem solving and critical thinking skills
• You have excellent written and verbal communication skills
• You are familiar with the full application lifecycle, from development through deployment and support
• You have used distributed version control systems, such as Git, and know the difference between Git and GitHub
• Bonuses: you are experienced with microservice architecture, cloud-based software development (e.g., AWS), Jenkins or equivalent CI/CD tools, distributed event streaming systems (e.g., Kafka), and REST

If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

• Define test strategies and test plans for new features
• Design, develop and maintain automated tests in Java using the TestNG framework
• Identify acceptance criteria and implement automated testing to balance operational efficiency and maintaining optimal test coverage
• Coordinate bug hunts to determine feature completeness and identify defects in new features
• Liaise with the Performance Testing team to define and execute high-load test scenarios for the routing service
• Participate in code reviews to learn and grow as well as to help your team members learn through constructive feedback
• Look for areas of improvement within the code, testing harnesses, and infrastructure
• Participate in regular team and QA Guild meetings for open communication, sharing ideas, and supporting others
• Stay up to date on wider platform changes in order to implement updates and best practices as necessary
• Eventually, join the rotation of on-call engineers and respond to critical service alerts – something we naturally strive to minimize