Job Summary:
Location: UK remote
Division: Ticketmaster
Line Manager: Sr Manager - Network Services
Contract Terms: Permanent, 40 hours per week

WHAT YOU NEED TO KNOW (OR TECHNICAL SKILLS)

• 5+ years in roles such as Software Engineering,Network Automation, Network Reliability or SRE/DevOps with a strong track record of delivering automation for mission-critical infrastructure.
• Proficient in Python (required), with experience in Go or Rust preferred. Comfortable building tools, scripts, and services that interface with network devices and APIs.
• Hands-on experience with CI/CD tools (e.g., GitLab CI) for automating build, test, and deployment pipelines, especially for infrastructure changes.
• Strong with Ansible (playbooks, roles, modules).
• Experience with open source network tooling such as Nautobot, NetBox, NAPALM, Netmiko
• Experience using Docker and Kubernetes to build and manage network tools and services in a cloud-native environment.
• Deep experience with Terraform (required) and/or Pulumi for provisioning infrastructure declaratively and integrating it into workflows.
• Understanding of networking concepts and hardware.
• Experience with tools like Solarwinds, Prometheus, Grafana for tracking metrics, logs, and building dashboards/alerts.Strong security mindset—experience managing secrets and automating secure network configurations.
• Familiarity with managing and querying relational and/or NoSQL databases, especially in the context of infrastructure tools and telemetry data.
• Interest or experience in applying AI to network operations or automation use cases is a strong plus.
• Comfortable working in Agile environments and contributing as part of a fully remote team.

YOU (BEHAVIOURAL SKILLS)

• Capable and comfortable working on highly strategic, complex, and high-risk undertakings
• Autonomous and proactivePassionate and self-starting, focused on iterative delivery and data-driven decision-making.
• Problem-Solving: Exceptional ability to analyze complex issues, synthesize problem statements, and propose valuable problems to solve.
• Communication: Excellent written and verbal communication skills, capable of facilitating cross-team collaboration.Comfortable with working in cross functional and multidisciplinary teamsExcited about taking on challenging technical problems and devising creative solutions
• Deeply concerned with the security and compliance implications of your services and solutions

This is an exciting time to come on board with Ticketmaster, as we focus on efforts towards modernization and operability, expanding capacity, and enhancing our service offerings in a number of ways. The role will be primarily project based with operational support to the developed platforms.

• Designing and building internal tools and automation systems to streamline network workloads.
• Automating the provisioning and configuration of network devices and services.
• Implementing systems to enforce network access policies across global data centers and AWS environments.
• Supporting systems the team have developed.
• Developing observability and monitoring tools to track network health, performance, and reliability.
• Collaborating closely with the core networking team to translate architecture and design into scalable automation.
• Integrating with internal APIs and systems built by other infrastructure engineering teams.
• Writing Infrastructure-as-Code (e.g., Terraform) to manage cloud and on-prem network infrastructure.
• Applying SRE best practices to improve availability, scalability, and operational efficiency.
• Maintaining high standards for code quality, testing, and documentation in automation projects.
• Participating in incident response and troubleshooting efforts, using data-driven analysis to drive improvements.
• Identifying opportunities to reduce operational toil and proactively proposing automation solutions.
• Contributing to a culture of continuous improvement, knowledge sharing, and strong team collaboration.Complete assigned project related work from Jira tickets following Scaled Agile Framework (SAFe) methodology
• Support PCI / security compliance requirements (upgrades, defect management, etc)
• Participate in on-call and potentially some after-hours support as required