JOB DESCRIPTION SUMMARY

The Home Care business within BD is unique in that it can manufacture products for consumers in the home and service them through our medical distribution subsidiary, Liberator Medical Supply. This business unit engages with a variety of stakeholders that range from B2B2C and leverages omni-channels to drive awareness, engagement, conversion, and retention of our customers. The mission of the Home Care business is to deliver clinically superior solutions for people with chronic bladder conditions in their pursuit of normality and independence. Solutions include both products and services to support customers through their entire journey.

JOB DESCRIPTION

We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

POSITION SUMMARY:

Liberator Medical Supply, a subsidiary of BD, is seeking a Sr. Software Engineering Manager, Salesforce to lead and inspire teams focused on all aspects of our Salesforce platform to drive innovation, quality, and customer excellence. You will lead a team that’s building solutions which enable our organization to make accurate customer-first decisions at every level, at the speed business demands.
This unique opportunity provides a chance to lead our business and team in healthcare, using Data Cloud, Experience Cloud, Health Cloud, Marketing Cloud, and Commerce Cloud. BD’s vision is to create world-class service capabilities, making it easier for customers to manage their condition, improve their lives, and access and consume our products. We are implementing solutions that are customer-centric, integrated, efficient, flexible, scalable, and user-friendly. In this role, you will work with various business, product, and technology teams to design and build innovative solutions.
The ideal candidate is an agile practitioner, fosters teamwork, and can build strong interpersonal relationships with the Operations teams, Technology team, Leadership, and Partners with a focus on building the right functionality in the right order and helping overcome obstacles. This is a highly visible, business- impacting position.
The successful candidate must be highly analytical, thorough, and curious with the ability to improvise and develop creative solutions when common approaches fail. The candidate possesses a strong value of pragmatism over idealism in times of uncertainty with a perpetual curiosity and passion for developing their skill.
-This is a fully remote role open to qualified candidates residing in the US-

MINIMUM QUALIFICATIONS

• Bachelor’s degree or equivalent experience in Business, Computer Science, Software Engineering, MIS or related field
• Minimum of 8 years’ experience leading teams and/or managing direct reports
• Minimum of 10 years as a Salesforce leader who has managed a team of Salesforce administrators and developers
• Minimum of 5 years’ experience with MuleSoft or similar integration platform
• Strong expertise in at least two (2) of the following clouds: Marketing Cloud, Commerce Cloud, Experience Cloud, Health Cloud, and Data Cloud
• Strong background in the execution of DevOps methodologies and continuous integration/continuous delivery and accomplishments in Salesforce
• Knowledge of SaaS / PaaS / IaaS platforms (AWS, GCP, Azure)
• Experience managing vendor relationships, including product/service evaluation, contract negotiations, and ongoing relationship management
• History of using a highly analytical abilities to synthesize complex and diverse information
• Experienced in successful group presentations and conducting meetings, able to clearly articulate verbally.
• Track record of identifying and resolving problems in a timely manner and gathering and analyzing information skillfully.

PREFERRED QUALIFICATIONS

• Experience with HIPAA/HITECH regulations and guidelines for securing ePHI data.
• Prior experience in the healthcare industry

DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position. The Company officers, mid-level, and entry level management staff may assign additional duties and responsibilities as needed. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties requested by their supervisor in compliance with Federal and State Laws.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

• Team Leadership: Lead a team of engineers and administrators to deliver Salesforce solutions across multiple Salesforce Clouds. Provide leadership, direction, and strategy for a growing team, leading platform modernization efforts.
• Collaboration: Partner with internal teams to optimize and consolidate business processes built on Salesforce and MuleSoft, from concept to implementation.
• Technical Expertise: Apply deep technical knowledge of Salesforce platforms, including Service Cloud, Health Cloud, Data Cloud, Experience Cloud, Marketing Cloud, and Commerce Cloud to provide best in class solutions. Ensure consistency to standard processes in coding, design, and architecture.
• Architecting Solutions: Plan and deliver a suite of Salesforce technologies, ensuring proper design, implementation, scalability, maintainability, security, and performance. Work closely with Enterprise and Solution architects
• Agile Practices and Development: Lead agile development teams using tools like Jira to manage requirements, backlog, and testing. Demonstrate understanding of agile software development and life cycle, practices, and methodologies.
• Team Development: Hire, coach, develop, motivate, and mentor team members.
• Performance Management: Plan, lead, organize, and motivate agile teams to achieve high performance and quality standards.
• Operations Management: Oversee day-to-day operations for the Salesforce platform, including change/release management, DevOps (CI/CD), operational readiness, support activities, and production incident resolution.
• Budget and Vendor Management: Manage budgets and vendor relationships for all areas of responsibility.
• Metrics and Success: Drive teams to establish and progress toward key metrics to measure success, such as KPIs and OKRs.
• Strategic Planning: Act as a trusted advisor to understand business challenges and assist in planning future business capabilities using best-in-class technology solutions.
• Organizational Improvement: Collaborate across peer groups to drive organizational improvements and operational excellence.
• Salesforce Knowledge: Know the latest on Salesforce releases, new features, product roadmaps, and applications available from third parties on the Salesforce AppExchange.
• System Health: Measure, monitor, and ensure the health of production systems.
• Information Security: Ensure healthcare information security standard processes are in place and adhere to HIPAA, applying common control frameworks like NIST and HITRUST CSF.
• Resource Estimation: Estimate resourcing and costs, support business cases, and develop high-level program plans