About Trellix:
Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/.

ROLE OVERVIEW:

We are seeking a highly skilled and experienced Subject Matter Expert (SME) to support our Trellix (formerly FireEye) product suite. This role serves as a technical authority and trusted advisor for both internal teams and customers, with deep expertise in Trellix’s endpoint, network, and threat detection technologies. The SME will play a critical role in deployments, escalations, technical enablement, and product optimization efforts.

ABOUT THE ROLE

• Serve as the lead technical expert on Trellix FireEye-based solutions, including:
  – Endpoint Security (HX)
  – Network Security (NX)
  – Email Threat Protection (ETP)

  – Helix Security Platform

• Lead full deployment lifecycle: architecture, configuration, tuning, and ongoing support.

• Provide advanced troubleshooting and root cause analysis for complex technical issues.
• Act as a liaison between engineering, support teams, and the customer.
• Mentor internal teams and consultants on Trellix product implementation and optimization.
• Deliver technical documentation, workshops, and customer enablement materials.
• Collaborate with product and engineering teams to relay customer feedback and suggest enhancements.
• Conduct health checks, assessments, upgrades, and performance tuning engagements.