At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Summary of the Job:
This position is responsible for researching and resolving internal and external requests for adjustments while supporting account information accuracy. The role requires strong cross-departmental collaboration to enhance customer satisfaction and retention while ensuring compliance with bank policies, laws, regulations, and the BSA/AML program.
About This Role:
Key Responsibilities

Core Functions

• Research and resolve adjustment and research requests with precision and timeliness
• Process and fulfill subpoena requests for Legal department
• Conduct balance reconciliation and research for General Ledger accounts
• Maintain organized warehouse storage of records
• Actively participate in daily Continuous Improvement MDI team processes

Cross-Departmental Collaboration

• Serve as a liaison between operational departments and customer-facing teams
• Build and maintain productive working relationships with key internal partners including:
• Coporate Treasury Services (CTS)
• Retail Banking
• Legal
• First National Information Technology (FNIT)
• Other First National Operations (FNO) groups
• Audit and Compliance
• Collaborate with other financial institutions to resolve inter-bank inquiries
• Advocate for customers’ interests across organizational boundaries

Performance & Development

• Meet or exceed department accuracy and productivity standards
• Complete all assigned formal and on-the-job training to maintain role competency
• Contribute to process improvement initiatives across departmental boundaries
• Understand and anticipate customer needs, providing solutions that exceed expectations

The Ideal Candidate for This Role:
Basic Qualifications

Education & Skills

• High School Diploma or GED
• Excellent oral and written communication skills
• Proficient with PC/Microsoft Office applications
• Strong email communication skills with proper grammar and punctuation

Work Style & Attributes

• Self-motivated with ability to work independently in a diverse, fast-paced environment
• Exercises sound judgment within established policies and guidelines
• Detail-oriented while understanding appropriate level of precision for each situation
• Effective multitasker capable of meeting Service Level Agreements (SLAs)
• Collaborative team player who builds effective relationships across departments
• Demonstrates regular and predictable attendance
• Willing to work as part of a larger team
• Physical capability to lift 25-30 lbs.

Collaboration Expectations

• Proactively communicate with stakeholders across multiple business units
• Participate in cross-functional meetings to represent department interests
• Share relevant information with appropriate teams to ensure alignment
• Maintain professional relationships that facilitate efficient problem resolution
• Demonstrate flexibility in supporting department priorities while meeting enterprise needs
• Willing to assist other outside groups in times of need
• Experienced with any of the following: Hogan, Foundation, Nautilus, PeopleSoft, TCM, Deluxe 360, Lockbox processes.

Compensation:
Compensation range (base pay): $36,720.00-$58,752.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.
Work Environment:
It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you’ll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.
Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here:
https://www.fnbo.com/careers/benefits/
.
For additional information regarding compensation and benefits, e-mail FNBO at
TAGAdmin@fnni.com
. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20251087
Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.
Learn more here.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants

Please refer the Job description for details