You’ll be part of a team of Account and Sales Operations (ASO), responsible for supporting the business to achieve sales and market strategy objectives. Ensure a reliable, adequate and competitive B2B customer service level for all assigned wholesale customers of the channel.
adidas Shared Services in Porto delivers high-quality services for Customer Service and Invoice to Cash, Accounts Payable, Retail Accounting, e-commerce Accounting and other Finance processes as well as HR Services for adidas companies located in Europe and Americas.

KNOWLEDGE SKILLS AND ABILITIES

• University degree or equivalent experience;
• Ideally 5 years of relevant experience in B2B/Wholesale support;
• Business fluency in English and German;
• Solid knowledge of Excel - VLookUps and Pivot Tables
• Ideally, knowledge in SAP FI and Assist (Salesforce);

• Support communication with wholesale customers via all relevant communication channels providing information related to orders and articles and compiling various order-related analyses at the request of customers or sales;
• Working in close cooperation with internal and external departments when dealing with the following topics: backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns and complaints;
• Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales;
• Support the team lead in key tasks of the ASO team;