Sr Specialist Quality Audit at Target

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Audit, Data Capture, Procedural Audits, Policy Adherence, Research, Training, Feedback Provision, Process Improvement, Communication, Interpersonal Skills, Analytical Skills, Problem Solving, Decision Making, Initiative, Attention To Detail, MS Office

Industry

Retail

Description

About us: Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. A role in Finance Ops calls on your skills for quality financial and inventory reporting and accurate financials and technical accounting while providing thoughtful and responsive support, expertise and guidance to business partners. Your role will be critical to ensuring the success of Target’s business initiatives and core retail operations. As a Sr. Specialist Quality Audit, you will ensure a high level of quality service for guests and business partners by owning the assigned quality processes and projects related to Quality Support applications. Additionally, you will: Capture accurate data on recorded calls, e-mail and chat conversations between contact center team members and/ or guests, store team members and HQ team members. Provide appropriate and valuable insights/observations/recommendations from the data captured, on best practices, procedures that are being followed and not followed etc. by the team members. Perform procedural audits to abide by all credit policies and procedures, systems, and various state and federal laws, rules and regulations governing credit and collections and various quality parameters defined by quality applications within Target, for Contact Center team members according to the provided SOP’s. Actively participate and perform required research before all discussions and during trainings on policy/procedure and quality requirements/parameters to ensure enhanced knowledge and consistency of process. Surface trends or retraining issues to the concerned individuals and ensure follow-up on the closure of the same. Provide genuine and timely feedback on all project deliverables of self and upwards. Actively participate and contribute to existing programs/projects, all new transitions, cross training/programs implemented within the team. Ability to objectively call out process improvement ideas within the process and procedures and implement changes as appropriate. Work towards the Team deliverables in Target India. Contribute to the overall productivity and accuracy as per standards defined in the team. Drive different initiatives in Target India with enthusiasm. Build strong partnerships across teams and with Quality Support Minneapolis/Tempe in order to meet and exceed partner expectations. Support project and department leaders to identify, analyze and evaluate business issues. Core responsibilities are described within this job description. Job duties may change at any time due to business needs. About you: Four-year degree or equivalent experience 1+ years of work experience Strong communication and interpersonal skills Strong analytical, problem solving, and decision making skills Ability to work independently with a high level of initiative and ownership Excellent ability to follow-through and strong attention to detail Working knowledge of MS Office applications (Excel, Word & PowerPoint) Regular Shift (should be flexible to changes as per business requirements) Prior contact center experience preferred Moderate Excel skills preferred Target is one of the world’s most recognized brands and one of America’s leading retailers. We make Target our guests’ preferred shopping destination by offering outstanding value, inspiration, innovation and an exceptional guest experience that no other retailer can deliver. Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship and generous community support. Since 1946, we have given 5 percent of our profits back to our communities. Our goal is to work as one team to fulfill our unique brand promise to our guests, wherever and whenever they choose to shop. We'll contact you if you're selected for next steps. In the meantime, follow us at A Bullseye View for the latest news. Our Benefits We care about and invest in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

Responsibilities

The Senior Specialist Quality Audit will ensure high-quality service by owning assigned quality processes and projects related to Quality Support applications, including capturing accurate data from recorded interactions. This role involves providing valuable insights and recommendations based on captured data regarding best practices and adherence to procedures.