We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

THE IMPACT YOU WILL HAVE:

We are seeking a detail-oriented and proactive Senior Specialist to join our dynamic team. In this multifaceted role, you will be responsible for managing and supporting hundreds of active sales opportunities, creating support cases, and ensuring streamlined communication between internal teams and external stakeholders. You will play a critical part in facilitating collaboration among the MSS, JA, and WWT Co-Sell channels. This is a high paced sales support role that requires strong sales involvement and project management skills. You will be part of a collaborative and supportive team, participating in regular calls and status meetings to ensure the smooth execution of deliverables. Flexibility, adaptability, and a proactive approach are key to success in this role. This position offers the chance to make a meaningful impact on business growth and operational excellence while developing valuable skills in sales support and case management.

NOT SURE IF YOU QUALIFY? THINK ABOUT APPLYING ANYWAY:

We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

INCLUSION & EQUAL OPPORTUNITY EMPLOYMENT:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

OUR COMMITMENT TO YOUR EXPERIENCE:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don’t worry. It’s quick, simple and you’ll be connected with your new team in no time.
Job Requisition ID: 6856
EoE/M/F/Vet/Disability

• Manage the inbox and case queue by monitoring open, closed, and in-progress opportunities to support operational efficiency.
• Identify potential sales opportunity (product and services) and engagement avenues as appropriate.
• Act as the conduit between the WWT AE and Softchoice.
• Initiate support cases for Co-Sell activities and RFP/RFQ support when required.
• Oversee opportunity and case management, including maintaining accurate records, tracking progress, and updating statuses.
• Support Services Team with SOW coordination.
• Attend regular Tiger Team meetings collaborating closely internal and external stakeholders.
• Stay informed on all opportunity statuses and participate in any relevant status calls to provide updates and align on next steps.
• Ensure Salesforce record is properly enabled for reporting purposes and update opportunity outcomes to reflect Win or Lost status accurately in a timely manner.