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Sr Specialist, Technical Account Management at PayPal

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, Customer Experience, Integration Best Practices, Relationship Building, API Diagnosis, Code Diagnosis, Service Diagnosis, Network Latency, Advocacy, Problem Solving, Consultation, Enterprise Merchants, Technical Issues, Product Improvement, Systems Improvement, Process Improvement

Industry

Software Development

Description

Monitor proactive technical health for Enterprise merchants Identify and suggest solutions to improve customer experience Consult with merchants and internal teams on integration best practices Initiate strong relationships to help merchants succeed Diagnose and identify issues with APIs, code, services, and network latency Advocate on merchants' behalf to improve products, systems, and processes Be the main point of contact for technical issues affecting our Enterprise merchants 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Responsibilities

Monitor proactive technical health for Enterprise merchants and identify solutions to improve customer experience. Be the main point of contact for technical issues affecting our Enterprise merchants.