Sign up to Y-Axis Job Site

Sign up with

Please choose a username.

Use this as Whatsapp number

I accept the Terms & Conditions

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Sr Specialist, Technical Account Management at PayPal

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, Customer Experience, Integration Best Practices, API Diagnosis, Network Latency, Observability Tools, Monitoring Tools, Datadog, Splunk, AI Tools, Claude AI, Perplexity

Industry

Software Development

Description

Monitor proactive technical health for Enterprise merchants Identify and suggest solutions to improve customer experience Consult with merchants and internal teams on integration best practices Initiate strong relationships to help merchants succeed Diagnose and identify issues with APIs, code, services, and network latency Advocate on merchants' behalf to improve products, systems, and processes Be the main point of contact for technical issues affecting our Enterprise merchants 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Knowledge of Observability and Monitoring Tools such as Datadog, Splunk. Knowledge of AI tools - Claude AI, Perplexity

Responsibilities

Monitor the technical health of Enterprise merchants and suggest solutions to enhance their experience. Act as the main point of contact for technical issues and advocate for merchants to improve products and processes.