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Sr Specialist, Technical Account Management at PayPal

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, Customer Experience, Integration Best Practices, Relationship Building, API Diagnosis, Code Diagnosis, Service Diagnosis, Network Latency, Advocacy, Problem Solving, Enterprise Merchants, Consultation, Proactive Monitoring, Technical Health, Japanese Fluency, Customer Support

Industry

Software Development

Description

Monitor proactive technical health for Enterprise merchants Identify and suggest solutions to improve customer experience Consult with merchants and internal teams on integration best practices Initiate strong relationships to help merchants succeed Diagnose and identify issues with APIs, code, services, and network latency Advocate on merchants' behalf to improve products, systems, and processes Be the main point of contact for technical issues affecting our Enterprise merchants 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Fluent in Japanese and have experience working with Japanese customers

Responsibilities

Monitor the technical health of Enterprise merchants and suggest solutions to enhance customer experience. Serve as the main point of contact for technical issues and advocate for merchants to improve products and processes.