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Sr Specialist, Technical Account Management at PayPal

San Jose, California, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, Customer Experience, Integration Best Practices, APIs, Code, Network Latency, Observability Tools, Monitoring Tools, Datadog, Splunk, AI Tools, Claude AI, Perplexity

Industry

Software Development

Description

Monitor proactive technical health for Enterprise merchants Identify and suggest solutions to improve customer experience Consult with merchants and internal teams on integration best practices Initiate strong relationships to help merchants succeed Diagnose and identify issues with APIs, code, services, and network latency Advocate on merchants' behalf to improve products, systems, and processes Be the main point of contact for technical issues affecting our Enterprise merchants 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Knowledge of Observability and Monitoring Tools such as Datadog, Splunk. Knowledge of AI tools - Claude AI, Perplexity etc.

Responsibilities

The role involves monitoring the technical health of Enterprise merchants and diagnosing issues with APIs and services. The specialist will also advocate for merchants to improve products and processes.