Sr Staff Business Systems Analyst at Dexcom

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, CRM Support, Salesforce, Veeva Vault, Agile Methodologies, Project Management, Stakeholder Management, Data Integrity, Process Mapping, User Acceptance Testing, Analytical Skills, Communication Skills, Problem-Solving, Documentation, Training, Analytics

Industry

Medical Equipment Manufacturing

Description

Ability to analyze and define business requirements for IT systems, ensuring seamless and high-impact implementation of technology solutions. Collaborate closely with Sales, Field Sales, Commercial Operations, and Marketing teams to understand business processes, identify system gaps, and propose innovative solutions. Ability to provide expert guidance and mentorship while delivering customer-focused support to stakeholders, ensuring successful project outcomes and driving adoption and engagement across the organization. Conduct detailed requirements analysis, documentation, and process mapping to translate business needs into functional and technical specifications Proficiency in process documentation and visualization tools (e.g., Lucid, Microsoft Visio) Ability to create and manage epics and user stories within an Agile framework using tools such as JIRA, ensuring each story includes clear acceptance criteria, accounts for dependencies on other stories and initiatives, and supports overall project objectives. Develop test plans, lead user acceptance testing (UAT), validate functionality, and ensure solutions meet defined requirements and compliance standards. Support user onboarding, documentation, and training to drive system adoption and ensure smooth rollout of new features and processes. Maintain data accuracy and integrity across systems; design and deliver actionable analytics and reports to support Sales strategy and decision-making. Proactively identify opportunities to enhance CRM capabilities and business processes through technology innovation and best practices. Oversee implementation projects from initiation through completion, ensuring deliverables are met on time, within scope, and in alignment with organizational goals. Education: Bachelor's degree in Business, Information Systems, Computer Science, or related field. Experience: 10+ years of experience in Business Systems Analysis or CRM support, with at least 5 years of hands-on experience in Salesforce and/or Veeva Vault. Proven track record supporting Sales and Field Sales business functions in a commercial or life sciences environment. Strong understanding of CRM processes (Lead-to-Order, Order to Cash, Territory Management, Call Planning, Sample Management, etc.). Demonstrated success leading cross-functional, global CRM implementations with measurable business outcomes. Experience leading system implementation or enhancement projects end-to-end. Familiarity with GxP, SOX compliance, and data governance practices preferred. Excellent communication, stakeholder management, and analytical skills. Salesforce Administrator or Veeva certification is a plus. Experience with Agile development methodologies and project lifecycle management Exceptional analytical, problem-solving, and stakeholder management skills. Strong written and verbal communication skills, capable of influencing both technical and non-technical audiences. Strategic thinking with a strong business acumen Excellent problem-solving and analytical abilities Effective cross-functional collaboration and stakeholder engagement Strong project management and organizational skills High attention to detail and commitment to data integrity Adaptable and proactive in a fast-paced, dynamic environment Ability to work effectively across multiple regions, teams, and time zones, ensuring smooth coordination in a global business environment Salesforce Certified Administrator Salesforce Certified Business Analyst Agile / Scrum Certification CRM Platforms: Salesforce (Sales Cloud, Service Cloud), Veeva Vault (PromoMats, CRM) Tools: JIRA, Confluence, Tableau, Excel (Advanced) Methodologies: Agile, Waterfall, SDLC

Responsibilities

Analyze and define business requirements for IT systems while collaborating with various teams to identify system gaps and propose solutions. Oversee implementation projects from initiation through completion, ensuring deliverables are met on time and align with organizational goals.