Sr. Stakeholder Business Partner at Southwest Power Pool

Little Rock, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

112190.0

Posted On

17 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Building, Stakeholder Engagement, Communication, Coordination, Organization, Issue Resolution, Planning, Customer Relationship Management, Assessment, Action Planning, Cross-departmental Collaboration, Subject Matter Expert, Project Management, Problem-Solving, Interpersonal Skills, Computer Skills

Industry

Description

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: * Competitive pay with bonus opportunities * Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance * Relocation assistance * Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed. * Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Senior Stakeholder Business Partner | Pay Range: $87,950.00 - $112,190.00 Join Our Team as a Stakeholder Business Partner! The Stakeholder Relations Team As the primary liaison between SPP and external stakeholders, the Stakeholder Relations Team is dedicated to fostering and nurturing mutually beneficial relationships that support SPP's essential functions. This department excels in facilitation, coordination, organization, issue resolution, and planning, while also proactively managing customer relationships. We achieve this through targeted communication and collaboration with our customers, market participants, and stakeholders. Your Role: As the Senior Stakeholder Business Partner, you will play a vital role in supporting designated accounts and engaging with a diverse range of stakeholders within the electric utility industry. Your primary responsibility will be to serve as the main point of contact for Integrated Marketplace and Market Participants (MPs), Transmission Customers, Transmission Owners, Meter Agents, and other SPP stakeholders. Key Responsibilities: Build and Foster Strong Relationships * Primary Contact: Act as the principal liaison for your assigned accounts, ensuring clear and effective communication. * Relationship Development: Establish and nurture connections with key individuals, from operational staff to executive leadership, to enhance collaboration and understanding of their needs. Assess Business Needs & Develop Solutions * Independent Assessment: Proactively evaluate the specific business needs of stakeholders within your portfolio. * Strategic Planning: Create comprehensive action plans tailored to address stakeholder needs, utilizing insights gained through your relationships. Collaborate Across Teams * Enterprise-Wide Initiatives: Actively participate in cross-departmental projects that impact stakeholders, contributing your expertise and insights to enhance outcomes. * Subject Matter Expert (SME): Serve as the go-to resource for Stakeholder Relations, sharing knowledge and best practices to elevate departmental performance. Project Management * Project Oversight: Manage and administer key department projects aimed at improving effectiveness, efficiency, and stakeholder satisfaction. * Cross-Functional Collaboration: Leverage a broad understanding of the organization’s functional areas to work collaboratively with various departments and facilitate effective solutions. Don’t miss this exciting opportunity to shape the future of stakeholder engagement! If you’re passionate about building relationships and driving meaningful change, we want to hear from you. To be successful as our Senior Account Manager, we're looking for: * Bachelor’s degree, preferably in a business-related field; or two (2) years of job related work experience may be considered in lieu of educational requirement * Six (6), plus years of job-related experience * Strong written and oral communication skills * Strong interpersonal skills, specifically demonstrated in a customer service role * Strong computer skills, specifically with Microsoft Office products and database applications * Strong problem-solving abilities Preferred: * Electric utility experience * Experience using a Customer Relationship Management (CRM) tool Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. * While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve. * The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment. * The employee must occasionally lift and move up to 10 pounds. * Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task. * Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Position Type, Location, and Expected Hours of Work: This is a full-time, hybrid position based in Little Rock, Arkansas. Standard work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional extended hours as needed. Travel Requirement: This position requires minimal travel (approximately 15%). Southwest Power Pool is an equal opportunity employer that makes employment decisions without regard to race, religion, color, national origin, citizenship, sex, gender identity, sexual orientation, veteran status, age, disability status or any other characteristic protected by applicable law. Further, Southwest Power Pool makes good faith efforts to employ and advance in employment qualified protected veterans and qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please contact us at HR@spp.org [HR@spp.org] and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool [https://spp.org/careers/culture-of-belonging/].

Responsibilities

The Senior Stakeholder Business Partner acts as the primary liaison for assigned accounts, engaging with diverse stakeholders like Market Participants and Transmission Customers, and serving as the main point of contact for their needs. Key duties involve building strong relationships, proactively assessing business needs to develop tailored solutions, and participating in cross-departmental projects as a Subject Matter Expert.