Sr Support Engineer 1 - PLSQL, DBMS, Unix & Shell Scripting at Blue Yonder Technology Solutions (UK) Limited

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Plsql, Dbms, Unix, Shell Scripting, Oracle, Ms Sql Server, Python, Jenkins, Tomcat Apache, Agile, Scrum, DevOps, Troubleshooting, Root Cause Analysis, Cloud Services, Data Integrity

Industry

Software Development

Description

Scope: Position is focused on supporting various Blue Yonder Retail solutions in Host / ERP space across Retail and Manufacturing verticals. The candidate will work in an integrated delivery model focused on delivering stable, scalable, and efficient solutions that align legacy systems with evolving business needs. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Technical Environment: Software: RDBMS (Oracle PL/SQL, MS SQL server), Windows, Unix. Application Architecture: Scalable three tier web application. Cloud Architecture: BY Private cloud, MS Azure Frameworks/Others: Tomcat Apache, python, Jenkins, Oracle What you’ll do: Understands how BY solutions can be configured to better facilitate client business processes. Be able to understand customer issues and take appropriate approach to resolve the same. Own and resolve all severity cases for Europe/US customers Work with Cloud team and resolve technical issues related to cloud services like compute, storage, networking, databases, and security. Troubleshooting problems with cloud infrastructure, applications, and data, while monitoring cloud environments, configuring settings, and collaborating with internal teams Adheres to Service Level Agreement and evaluates Incidents to determine if they are likely to reoccur. Reviewing SLA reports that are prepared by Project Manager / sent to Service Delivery Managers Perform Root Cause Analysis and permanent fixes Adheres to priority-based management based on impact + urgency Maintain knowledge of customer solutions and customization. Co-ordinate with various teams like BY product development, consulting and different vendors and customers or during upgrades or patch updates. Utilize instant messenger and other tools to collaborate globally. What we are looking for: Bachelor’s degree (B.E/B.Tech/M.Tech Computer science or related specialization) and minimum 5 to 8 yrs years of experience as a support analyst. Hands-on support experience and background in PL/SQL, Oracle database. Hands-on Support experience in Unix Batch scripting. Strong communications skill and should be able to communicate effectively with the global stakeholders. Strong experience in support activities and handling customers. Experience with Agile, Scrum & DevOps. Retail and Supply chain domain experience Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Who are we? We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. What do we do? Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com “Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc. Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254

Responsibilities

The role involves providing technical and non-technical support for Blue Yonder Retail solutions, focusing on delivering stable and scalable solutions that align legacy systems with evolving business needs. Responsibilities include owning and resolving severity cases for customers, working with the Cloud team on infrastructure issues, and performing Root Cause Analysis.