Sr Support Engineer 2 - Blue Yonder Enterprise Supply Chain Planning(ESP), at BLUE YONDER ASIA PTE LTD

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Blue Yonder ESP, Demand Planning, Fulfillment, SQL, PL/SQL, Java, Supply Chain Planning, Root Cause Analysis, Data Structure, AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure, MS Excel

Industry

Software Development

Description

Scope: This role is focused on supporting various Blue Yonder Planning solutions in Demand and Supply Planning. Needs to work with cross functional teams including Product Development, Consulting and Cloud services. This role needs technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods. Provides advice to customers regarding industry best practices and process methodology. Understands the workflow and tables involved in Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfilment) can be configured to better facilitate client business processes. Technical Environment: Good Understanding of Blue Yonder data workflow Installation of Blue Yonder products Good knowledge of SQL, PL/SQL Intermediate knowledge at MS Excel Basic understanding on customer business and process. Relevant experience on Blue Yonder SCPO and Manufacturing Planning suite of products Requires a bachelor’s degree (in Industrial/Mechanical Engineering or equivalent) and experience in SC domain Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required What you’ll do: Design & Architect Understand the implemented solution design Needs to work with cross functional teams including Product Development, Consulting and Cloud services Enhance/Change the design based on new business requirements by the customer Identify Root cause and find the permanent solution to any problem. Responsible to address incident/request related to above mentioned suite of products Develop & Deliver Provide advice to customers regarding industry best practices and process methodology. Understand how Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes. Need to work with cross functional teams including Product Development, Consulting and Cloud services. Guide & Govern Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Provide advice to customers regarding industry best practices and process methodology. Operate & Optimize Provides advice to customers regarding industry best practices and process methodology. Implement monitoring, performance tuning, and operational best practices. Provide value through Innovation and Automation What we are looking for: Bachelor’s degree in computer science, IT, or related field. 3-11 years of IT experience, with 2-3 years in Supply chain products Strong expertise in SQL, PL/SQL, Data structure. NextGen skills like AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure is a plus Understands how Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes. Should have strong flair for technology and hands on expertise in debugging/analyzing code in any of the programming languages (Java) Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Who are we? We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. What do we do? Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com “Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc. Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254

Responsibilities

Provide technical and non-technical support for Blue Yonder Planning solutions, ensuring system data integrity and business functionality. Collaborate with cross-functional teams to design, architect, and optimize supply chain processes and resolve incidents.