Sr Support Engineer - Cloud (AWS) at AHEAD

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AWS, Incident Management, Problem Management, Advanced Troubleshooting, CloudFormation, Terraform, Python, Scripting, ITIL, Communication, Mentoring, Automation, Database Management, Networking, Security, Analytics

Industry

IT Services and IT Consulting

Description

We are seeking a versatile Tier 2/3 AWS Engineer to join our Partner-Led Enterprise Support team. You will act as the primary technical escalation point for a broad range of AWS customers, handling high-severity incidents, complex architectural reviews, and proactive optimization across the full AWS service portfolio. This role requires deep, practical expertise in multiple AWS domains and the ability to deliver rapid, high-quality outcomes under pressure. \n Key Responsibilities Incident & Problem Management Lead triage, diagnosis, and resolution of critical (P1/P2) incidents across the AWS ecosystem. Perform root cause analysis (RCA) and deliver customer-facing post-mortem reports with actionable prevention plans. Coordinate with Technical Account Managers (TAMs), Service Teams, and customer stakeholders during live outages. Advanced Troubleshooting (Broad AWS Coverage) Compute: EC2 (AMI baking, Spot, Graviton), Lambda (concurrency, VPC), ECS/EKS (Fargate, Karpenter), Batch, Outposts. Storage:S3 (lifecycle, replication, Event Notifications), EBS (io2 Block Express, snapshots), EFS, FSx (ONTAP, Lustre), Storage Gateway, Backup. Database: RDS (Aurora, Multi-AZ, read replicas), DynamoDB (GSI, DAX, Streams), DocumentDB, Neptune, ElastiCache (Redis/Memcached). Networking & Content Delivery: VPC (peering, TGW, Network Firewall), Direct Connect, Site-to-Site VPN, Route 53 (health checks, latency routing), CloudFront, Global Accelerator, API Gateway. Security, Identity & Compliance: IAM (policies, SCPs, permissions boundaries), KMS, Secrets Manager, Security Hub, GuardDuty, Macie, Certificate Manager, WAF, Shield. Management & Governance: AWS Organizations, Control Tower, CloudTrail, Config, Trusted Advisor, Service Quotas, License Manager. Analytics: Athena, Redshift, EMR, Kinesis (Data Streams, Firehose), MSK, QuickSight, OpenSearch Service. AI/ML & Serverless: SageMaker, Bedrock, Rekognition, Comprehend, AppFlow, Step Functions, EventBridge. Developer Tools: CodeCommit, CodeBuild, CodePipeline, CodeDeploy, Cloud9, X-Ray. Team Leadership & Knowledge Sharing Mentor junior engineers and maintain internal knowledge base. Contribute to internal tooling (custom dashboards, alerting, automation). Required Qualifications Technical Depth 8+ years hands-on experience designing, operating, and troubleshooting production workloads on AWS. AWS Professional-level certification (Solutions Architect Pro or DevOps Engineer Pro) + at least one Specialty (e.g., Security, Networking, Data Analytics, ML). Broad, practical knowledge across compute, storage, database, networking, security, and management tools (see domains above). Proficiency in Infrastructure as Code (CloudFormation, CDK, or Terraform). Strong scripting: Python (boto3) and shell scripting; experience with automation frameworks. Incident Response Proven ability to resolve critical incidents in large-scale environments (include SLA metrics). Familiar with ITIL-style problem management and blameless post-mortems. Communication Ability to explain complex technical issues to both engineers and C-level executives. Excellent written technical documentation skills. \n

Responsibilities

Lead triage, diagnosis, and resolution of critical incidents across the AWS ecosystem while performing root cause analysis and delivering post-mortem reports. Mentor junior engineers and contribute to internal tooling and knowledge sharing.