You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

ROLE SUMMARY:

The Sun Life Application Operation Services organization’s (AOS) focus is to provide a positive digital user experience that is seamless, available, and valuable for our Canadian and global business partners and clients by delivering the support and quality that ensures our technologies are fully functional, secure, resilient, and highly stable.
The Senior Support Engineer is a member of the Amazon Web Services (AWS) Operations Support team, which is responsible for supporting production applications within the Data & Analytics platform.

WHAT WILL YOU DO?

• Maintain and support end-to-end application operations for the AWS Data & Analytics platform
• Analyze and resolve complex data discrepancies in the data lake
• Monitor and support jobs and application performance
• Monitor, identify and implement operational improvements
• Ensure compliance with Incident, Problem and Change Management policies and processes
• Deploy enhancements to production using DevOps tooling (BitBucket, CICD Pipeline, Ansible, Jenkins)
• Participate in rotational on-call operational support, including after hours support
• Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA
• Provide on-going communication to key stakeholders to ensure they are aware of significant changes in a timely manner
• Provide technical documentation that includes design and operational support documentation
• Deliver innovative solutions by leveraging data and technology
• Engage, influence and work collaboratively with Project Teams, Operation teams and vendors
• Develop an understanding of the business applications supported as well as the business direction