Sr Support Engineer | Remote | North America at N8NIO

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Technical Support, Workflow Automation, APIs, Integrations, Networking Concepts, JavaScript, Node.js, Docker, Kubernetes, Problem-Solving, Communication Skills, User Support, Product Usability, Attention to Detail, Customer Experience

Industry

Software Development

Description

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 160 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: Cultivated a community of more than 650,000 active developers and builders Earned 145k+ GitHub stars, making us one of the world’s Top 40 most popular projects Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100) Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation And are grateful for our 94 eNPS score (most companies would call 70 excellent) That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. We are now looking for a Senior Support Engineering in North America to continue to make sure that all of our users (from enterprise customers to community members) have a best in class support experience. You will get a chance to set standard for delighting our customers and develop a deep knowledge of the low code & AI landscape while being part of building a best in class support team. Responsibilities: Provide technical support to users via tickets, chat, and community forums. Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance. Collaborate with the engineering team to escalate and resolve complex technical challenges. Create and maintain documentation, FAQs, and knowledge base articles. Identify common issues and work on solutions to improve product reliability and user experience. Contribute to the community by answering questions and sharing best practices. Requirements: 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support) Open to participate in an paid on-call rotation to provide after-hours support Strong understanding of workflow automation, APIs, and integrations. Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP Good understanding of JavaScript, Node.js, and Docker. Experience with Kubernetes is a plus. Excellent problem-solving skills and attention to detail. Strong communication skills and ability to explain technical concepts to non-technical users. Passion for helping users and improving product usability. n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. Benefits Competitive compensation 💸 – We offer fair and attractive pay. Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. Work/life balance 🏖️ – We work hard but ensure you have time to recharge: Europe: 30 days of vacation, plus public holidays wherever you are. US: 15 vacation days, 8 sick days, plus public holidays wherever you are. Health & wellness 🩺 – Europe: We provide benefits according to local country norms.* US: Comprehensive medical (PPO 1200), dental, and vision plans. Future planning 💰 – Europe: We provide pension contributions according to local country norms.* US: 401(k) retirement plan. Financial security 🛡️ – Europe: We provide benefits according to local country norms.* US: Short-term & long-term disability insurance, life & AD&D coverage, and additional hospital coverage. Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94! * Country-specific details are provided in your contract.

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Responsibilities

Provide technical support to users through various channels and troubleshoot issues related to n8n. Collaborate with the engineering team to resolve complex challenges and maintain documentation.