Sr. Support Engineer, SAP at Rimini Street

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SAP BW, Business Objects, Web Intelligence, Crystal Reports, Information Design Tool, Data Analysis, SQL, Data Warehouse, BI Concepts, User Management, Security Setup, Dashboard Development, OLAP Universes, Data Connectivity, Problem Solving, Client Support, Interpersonal Skills

Industry

IT Services and IT Consulting

Description

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, management and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn We are actively seeking a Sr. Support Engineer, SAP. This role is based in Malaysia. Position Summary Experienced consultant with extensive hands-on experience in core SAP BW/BOBJ/BPC focused on Information Design Tool (IDT) and Web Intelligence (Webi) report development. The individual requires the ability to configure, lead, mentor, and direct clients. Should be capable of managing multiple customer systems, identifying, and resolving issues along with producing solutions to customer requirements. In this capacity, the SAP BOBJ consultant is responsible for delivering high customer satisfaction and providing enhanced support in all the areas of SAP BOBJ. Essential Duties and Responsibilities Develop and maintain Web Intelligence reports using the latest versions of Business Objects software, with a specific focus on report formatting and layout design. Develop and support dashboards using Crystal reports. Collaborate with clients to gather requirements and translate them into effective report designs that meet business needs. Utilize the Information Design Tool (IDT) to create and maintain universes, ensuring data integrity and accurate reporting. Apply advanced formatting techniques to enhance the visual appeal and usability of reports, including charting, conditional formatting, and interactive features. Collaborate with cross-functional teams to troubleshoot and resolve any issues related to report design, data connectivity, and performance optimization. Stay updated on the latest Business Objects features, best practices, and industry trends related to report formatting and presentation. Assist with Business Objects administration tasks, including user management, security setup, and system configuration, as needed. Continuously assess and improve report development processes and methodologies to enhance efficiency and quality. Additional Duties and Responsibilities Other job-related duties and responsibilities may be assigned from time to time Education Bachelor's degree in computer science or related field or equivalent experience. Language: English & Bahasa language proficiency Experience At least 10+ years of support experience with BW and Business Objects. Working Knowledge and in depth understanding of Business Objects Platform (4.x) Experience in creating dashboards using Crystal reports. Strong expertise in data grouping, collapse/expand functionalities in WebI and Crystal Reports. Ability to create charts, sections, tables in WebI and Crystal. Strong expertise in analyzing existing crystal reports and work with BI consultants to understand business needs. Good understanding for SAP BICS connectivity and experience in creating OLAP Universes & WEBI reports using BEX queries. Experience in mapping business requirements to functional and technical specs and deliver reports. Strong experience on design and development of Universes using IDT/UDT, Webi, BO launch pad, Dashboards, and visualization. Strong experience in Experience in consumption of multiple sources like BW4HANA, S4HANA, HANA, BODS etc. Experience development of reports with multiple tabs, multiple queries on a single screen, list & crosstab reports, charts, hyperlinking, drill down and drill through. Experience in Data analysis and able to reconcile data with source systems. Good Knowledge of Data Warehouse, BI Concepts and SQL. Good knowledge on CMC and security aspect (BO users/groups/folders? etc.) and security setup based on SAP (BW4HANA and S4HANA) roles. Good to have knowledge on SAP BODS / Data Services. Knowledge on SAP BW4HANA/HANA source objects like Bex Queries and Calculation views is an added advantage. Good to have knowledge on Lumira. Skills Superb technical trouble-shooting skills ability to debug issue and the tenacity for complex problem solving. Passionate focus on customer support and the ability to build long term, successful working relationships with Clients. Strong knowledge of key application functionality, tables, and relationships. Deep knowledge of SAP customization/extension methodologies. Excellent interpersonal, presentation and communication skills – verbal & written. Fluency in English is required. Attention to detail and the ability to learn quick. Extreme focus on Client satisfaction. Demonstrated ability to work independently and as part of a team. Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company We dream big and innovate boldly. Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration. Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees. In 2005, we disrupted the industry by pioneering extraordinary enterprise software support powered by extraordinary people. Our work is challenging and meaningful, allowing everyone at Rimini Street to start and end each day with a sense of achievement and purpose. We are looking for talented, passionate people to help us build our future at Rimini Street. Feel free to connect with us by signing up to receive updates on new jobs and opportunities! Create an account and sign up to create your job alerts! Link below: Rimini Street Career Job Alerts

Responsibilities

The Sr. Support Engineer, SAP is responsible for developing and maintaining Web Intelligence reports and dashboards, ensuring high customer satisfaction. The role involves collaborating with clients to gather requirements and troubleshoot issues related to report design and data connectivity.