Sr Support Manager, Wealth Management IT at CLSA

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Wealth Management, Equity Trading, Settlement Systems, Internet Trading, Data Extraction, Production Support, Futures Trading, Stock Options Trading, Mobile App Support, Vendor Management, System Upgrade Testing, SQL, Change Management, System Stability, Analytical Skills

Industry

Financial Services

Description

Position Description Handle day-to-day wealth management application operations and production support specialized in the equity trading systems, settlement systems, Internet trading, as well as company website. Supporting user requests such as data extraction query, reports update and workflow updates and other internal systems’ requests. Key Areas of Responsibilities Responsible for providing first line application production support for wealth management business. Manage, resolve and investigate production system issues and follow through the cases, mainly focused on securities, futures and stock options trading systems, including Internet trading channel, mobile app and etc. Laisse with vendor and in-house development team to implement IT solution Plan and execute internal testing for system upgrade with documented result as according to company standards and procedures. Involved on enhancements for in-house developed programs like SQL query or update. Assist in user acceptance test and execute system deployments. Manage system upgrade or new projects for applications handled by the team, according to change management and company policy Perform rotated health check and maintain the system stability and availability for local and global markets. Provide phone or remote support in non-office hour in case required. Requirements Degree holder/above in Computer Science or related discipline(s). 8-10 years experience in application support on trading systems ( Sharp Point, TTL is advantage) Working experience in investment bank, brokerage or system vendor is an added advantage. Sound knowledge of equity / futures trading and settlement system functionality, bank transfer, operation flow, HKEx and global market connectivity (direct or via execution broker) are preferable. Experience in dealing with end users and system vendors, problems solving and troubleshooting production issues for the systems are preferable. Exposure to other technical skills and application infrastructure e.g. FIX, Windows schedule, application monitoring or reporting is preferable. Knowledge in SQL and scripting is an advantage. Knowledge in DB2 is an advantage. Experience in using bug or issue tracking systems is added advantage. Good analytical and presentation skills. Good command of written and spoken English and Mandarin Team player, responsible, independent, self-starter, motivated, multitasking and able to take initiative to get projects completed. Stay informed on CITIC CLSA Job Opportunities Not the right fit? You can create a job alert to receive our latest job openings that meet your interest. CITIC CLSA provides global investors and corporate executives with insights, liquidity and capital to drive their growth strategies. Award-winning research, an extensive Asia footprint, direct links to China and highly experienced finance professionals differentiate our innovative products and services in asset management, corporate finance, equity and debt capital markets, securities and wealth management. As part of CITIC Securities (SSE: 600030, SEHK: 6030), China’s leading investment bank, CITIC CLSA is uniquely positioned to facilitate cross-border capital flows and connect China to the world and the world to China. CITIC CLSA operates from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit http://www.clsa.com.

Responsibilities

The role involves managing day-to-day wealth management application operations and production support, focusing on equity trading, settlement systems, and internet trading channels. Key duties include resolving production system issues, liaising with vendors and development teams, planning system upgrades, and executing internal testing.