EDUCATION AND EXPERIENCE

• Bachelors Degree
• 5 years Agile enterprise software development
• 3 years Requirements Analysis or Clinical Analyst Experience
• Experience working with systems of complex workflows and configurations
• Healthcare Information systems and clinical user experience
• Experience writing requirements for a software application

GENERAL PURPOSE OF THE JOB

Support Product Managers are the conduit for requirement understanding and clarification between our customer community, product management team, clinical operations, and support team in a highly collaborative and complex clinical environment. In addition to clarifying product requirements and specification to drive the support of production applications, Support Product Mangers also actively participate in the take-to-market strategy to assure product success.
Support Product Managers are responsible for translating business objectives and requirements into actionable support and development items, actively participating in the intake and triage process and drive cost, content and planning tradeoffs throughout the development cycle. Support Product Managers work closely with clinical product management, technical, and architecture leads in clarifying product requirement concepts to support the technology roadmap.
In addition to upstream activities, Support Product Managers also support roll-out and pilot program assessment - working closely with field operations, documentation, and product road-mapping.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead and manage production application support environment: ensure business and clinical support needs are met through intake, triage, and product warranty processes; provide clarifications around support and dev team requirements queries; and manage cost, feature, and schedule tradeoffs throughout the development cycle
• Manage relationships with cross-functional teams of clinical domain experts, Product Directors, Product Managers, Support Product Managers, program management, Legal, Compliance, Privacy, Risk, and Requirements leadership to ensure scalable supportability in new product development and enhancement
• Strategically review and improve the prioritization process for product fixes and enhancements based on input from customer
• Mentor and coach Support Product Managers and Support Business Analysts
• Subject matter expert on a portfolio of clinical products