Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360° cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting.
We have team members in the US, UK, Canada, and India. Our remote work policy allows us to accommodate our employees’ need for flexibility. Our family forward mentality and work-life balance focus empower our employees to live their best life at Agio.

JOB DESCRIPTION

As a dedicated Sr. Systems Analyst, you will have a significant impact at Agio working with one of our valued clients. Our clients will look to you as a subject matter expert when it comes to purchasing and setting up new equipment within their environment. You have the ability to create a positive experience for our clients and influence their impression of Agio.

You will be using cutting edge technology in supporting various clients, as well as, evaluating all nodes in an environment and making recommendations, based on the client’s requirements. The Sr. Systems Analyst will be a level 2-3 support role. You will need to have a good understanding of WIN10 and WIN11, experience with a ticketing system, and excellent verbal/written communication skills. Management will look to you to be professional and courteous, as well as, possessing a drive for self-improvement.

• Arrangement: Hybrid, onsite at least once a week
• Hours of work: Thursday-Monday and US Holidays; 8:00am-6:00pm BST/GMT (subject to change)

SKILLS & QUALIFICATIONS

In order to effectively represent the Company and communicate with clients, the employee must be someone who has:

• Minimum 5 years desktop support experience at hedge fund or investment advisor
• Exceptional customer service with strong written and oral communication skills
• Strong drive and passion for technology and self-development
• Strong problem-solving skills, high attention to detail and quick to learn both user and system environments
• Ability to work independently and multi-task
• Keen attention to detail, with commitment to follow through and follow-up
• Extensive understanding of desktop support standards and best practices including related hardware and software
• Experience supporting mobile devices
• Experience supporting remote users and troubleshooting remote VPN/VDI connections
• Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus

PREFERRED EXPERIENCE

• Previous experience in financial services (trade floors, hedge funds, asset management firms etc…)
• Experience with market data and trading platforms (Bloomberg)
  Agio is a blend of who we are and what we aspire to be. As an equal opportunity employer, we embrace diversity and are committed to creating an inclusive culture that allows each of us to do our best work and be our best selves.
  We welcome all interested individuals to apply and encourage applications from people with disabilities, diverse ethnic and cultural origins, veteran status, and people from all races, religions, gender identities, sexual orientations, and expressions. We encourage you to apply if you see a fit between you and the opportunity

RESPONSIBILITIES

• Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)
• Office 365 applications and Windows 10 operating system support
• Microsoft Active Directory and Office 365 Exchange Online management
• Citrix Cloud/Microsoft Azure VDA/VDI platform management and support
• HP Workstation, HP Thin Client, Lenovo laptop management and support
• Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration
• Mobile device (iOS, Android) support managed through MDM platform (MobileIron)
• Supporting video conferencing systems (Zoom, Neat, Poly)
• Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)
• Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)
• Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk
• Office moves and build outs
• Device inventory and asset management
• Employee onboarding/offboarding

You will be using cutting edge technology in supporting various clients, as well as, evaluating all nodes in an environment and making recommendations, based on the client’s requirements. The Sr. Systems Analyst will be a level 2-3 support role. You will need to have a good understanding of WIN10 and WIN11, experience with a ticketing system, and excellent verbal/written communication skills. Management will look to you to be professional and courteous, as well as, possessing a drive for self-improvement.

• Arrangement: Hybrid, onsite at least once a week
• Hours of work: Thursday-Monday and US Holidays; 8:00am-6:00pm BST/GMT (subject to change