ABOUT NETSKOPE

Today, there’s more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.

REQUIREMENTS:

• Proficiency in configuration management systems with practical experience in their application.
• Experience with monitoring platforms and data aggregation tools, such as Sumo Logic, Elasticsearch, or DataDog.
• Excellent problem-solving skills and the ability to quickly learn and apply new technologies.
• Experience with working with private or public cloud services in a distributed, highly available, and large scale production environment.
• Experience with analyzing systems and software to drive the improvement of availability, performance, scale, and efficiency of microservices.
• Experience with algorithms, data structures, complexity analysis, and software design.
• Experience with reviewing and supplying non-functional business requirements and functional specification.
• Demonstrated ability to debug and optimize code and automate routine tasks.
• Demonstrated ability and willingness to act as subject matter expert, tracking technology/industry trends, and to provide data driven reasoning for recommending technology paths.

PREFERRED EXPERIENCE:

• Strong understanding of scripting languages such as Python and Bash.
• 3+ years of experience in developing and managing monitoring solutions, with emphasis on Grafana, Prometheus or SumoLogic.
• Ability to create insightful Grafana dashboards and perform detailed troubleshooting of monitoring installations.

EDUCATION:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent practical experience.
  

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Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope’s Privacy Policy for more details

ABOUT THE ROLE:

As a Senior Systems Engineer on Netskope’s Monitoring Team, you will be instrumental in enhancing the company’s monitoring capabilities. Your role involves leveraging your quick learning ability to optimize systems using scripting languages like Python and Bash, while focusing on platforms such as Grafana and Prometheus. You’ll collaborate with internal teams to configure systems, create dashboards, and troubleshoot installations, all aimed at ensuring the performance and scalability of Netskope’s cloud services.

RESPONSIBILITIES:

• Provide expert troubleshooting and guidance for monitoring systems (e.g. Grafana, Prometheus, etc), creating dashboards, and resolving installation challenges.
• Utilize scripting skills to automate and optimize operational workflows.
• Support and enhance infrastructure using configuration management tooling (e.g. Helm, SaltStack, Ansible, etc.).
• Collaborate with teams to drive improvements in system performance and robustness, encouraging open communication and learning.
• Integrate data from aggregation platforms like Sumo Logic, ELK, and DataDog for insightful analysis and recommendations.