At XiFin, a culture of inclusivity is in our very fabric. We believe that this culture not only creates a more equitable and functional workplace, but also enhances our team members’ work experiences by promoting creativity, innovation, and collaboration.

WHAT EDUCATION AND EXPERIENCE DO YOU NEED?

A combination of the following education and experience factors will be considered:

Education & Experience:

• Bachelor’s degree in Computer Science, Systems Engineering or related field.
• 7+ Years support supporting Microsoft Enterprise environments (Active Directory & Exchange).
• 5+ years supporting MS365 applications.
• Familiarity with ITIL/ITSM.
• Experience with ticketing systems, assigning, and triaging cases.
• Strong technical ability and troubleshooting skills.
• Able to effectively communicate to employees in all levels of the organization.
• Able to efficiently prioritize support incidents and respond promptly, competently, and patiently.

• Administer and maintain Windows servers, MS365 and other Azure infrastructure ensuring a secure and resilient environment.
• Work with business stakeholders to understand requirements, coordinate efforts within the appropriate technology organizations, build and maintain technical diagrams and documentation.
• Infrastructure migration to Azure cloud: Lift and shift windows servers to Azure VMs or PaaS/SaaS model.
• Modernizing a multi domain AD forest. Implement new security guidelines to manage distributed AD domains and users.
• Monitoring and patch management.
• Handle issues escalated from L1/L2 support teams.
• Provide support on MS365 & Azure resources (Exchange, Entra, Intune, etc).
• Participate in security hardening and auditing reports.
• Participate in On-Call rotations.
• Other duties may be assigned.
  This is an onsite position at our office in either San Diego, CA Dallas, TX or Charleston, SC.