Job Description

WHAT YOU NEED TO KNOW ABOUT THIS POSITION:

• As the Customer Experience Sr. Team Lead, you will play a critical role in ensuring the smooth and efficient flow of products from suppliers to customers in our retail operations.
• You will be responsible for overseeing all aspects of the supply chain, from procurement and inventory management to order fulfillment and logistics coordination.
• Your strategic insights and operational expertise will be essential in optimizing processes, minimizing costs, and maintaining high levels of customer satisfaction. Collaboration with cross-functional teams, vendors, and partners will be pivotal to your success.

EDUCATION / CERTIFICATIONS:

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.

JOB SPECIFIC REQUIREMENTS:

• Proven experience in order management, customer service, or a similar role in the CPG industry.
• In-depth knowledge of the end-to-end Order-to-Cash process, including order entry, fulfillment, invoicing, and payment processing.
• Strong understanding of supply chain operations, logistics, and inventory management.
• Excellent communication and interpersonal skills to interact effectively with customers and cross-functional teams.
• Proficiency in using order management systems and software applications.
• Analytical mindset with the ability to identify process improvement opportunities and implement solutions.
• Strong organizational skills and attention to detail to manage multiple tasks and priorities.
• Ability to work under pressure and meet tight deadlines while maintaining a high level of accuracy.
  No Relocation support available
  Business Unit Summary
  With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.
  Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term “accommodation” in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.
  Job Type
  Regular
  Order Management (OTB)
  Customer Service & Logistics