Sr Tech Field Eng - Melbourne, VIC at Unisys - Dubai

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Maintenance, Software Maintenance, Field Engineering, Technical Support, Troubleshooting, Installation, System Upgrades, Client Communication, Scheduling, Technical Feedback, Advanced Tools Usage, Systemic Issue Resolution

Industry

IT Services and IT Consulting

Description

What success looks like in this role: Role Overview Installs, repairs, and provides technical maintenance for product and component hardware and software, primarily at customer premises. Ensures systems operate as designed and are maintained or upgraded per requirements. Works collaboratively with technical colleagues to deliver timely, effective service. Manages scheduling, administration, and customer communication to ensure satisfaction with service delivery and product functionality. Provides the full range of field engineering support for large and complex clients. Takes complete ownership of onsite service activity. Performs advanced maintenance on all products, including low‑complexity installations. Provides technical feedback on equipment, systems, and processes to improve service delivery. Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. Identifies and resolves systemic issues within the team. Proactively supports team members with technical assistance and expertise. Contributes to improved client service metrics through reporting and documentation. Monitors technical and process issues, informing management and recommending improvements. You will be successful in this role if you have: Technical certification or associate degree preferred. 2–4 years of hands‑on experience in field engineering or related technical support roles. Proven ability to perform maintenance, installations, and troubleshooting in customer environments. Must be an Australian Citizen Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity

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Responsibilities

The role involves installing, repairing, and maintaining product and component hardware and software primarily at customer sites, ensuring systems operate as designed and managing service delivery through scheduling and customer communication. This position requires providing the full range of field engineering support for complex clients, taking complete ownership of onsite service activity, and performing advanced maintenance and installations.