Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Sr Tech Supp Professional at Honeywell
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, SaaS, Troubleshooting, Analytical Skills, Problem-solving, Quality Assurance, Release Management, ITIL V4, AWS Cloud Practitioner, ERP, Ticketing Systems, Knowledge Management, Track & Trace Solutions, System Monitoring, English Communication, Mentoring

Industry

Automation Machinery Manufacturing

Description
The Connected Logistics Senior Technical Support Professional is responsible for analyzing and solving Honeywell Track & Trace related incidents, problems and request fulfillments in compliance with contractual Service Level Agreements (SLAs) and internal Service Level Objectives (SLOs). In this customer facing role you will collaborate and maintain close working relationship with external and internal stakeholders and continually drive customer experience. You will create and maintain KBA’s and provide your support to the RCA process. You will drive initiatives for operations and technical support, effective knowledge management, best practices, and continuous improvements. The role may include additional responsibilities such as systems administration, on-boarding activities and providing guidance, coaching and mentoring to other team members. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Responsibilities
Analyze and resolve Honeywell Track & Trace incidents and requests while maintaining contractual SLAs and SLOs. Drive operational initiatives, create knowledge base articles, and provide guidance and mentoring to team members.