Sr. Tech Support Rep III at Johnson Controls

, , India -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Access Control, CCTV Systems, CCURE, March Networks, Genetec, Lenel S2, ExacqVision, IP CCTV Cameras, Incident Management, Cyber Security, Programming, Configuration, Customer Service, Communication

Industry

Industrial Machinery Manufacturing

Description

What You Will Do As a Tech Customer Service Representative, you will be working with corporate accounts for Physical Security Systems, specifically focusing on Access Control and CCTV systems. Your role will involve providing technical support, troubleshooting, and ensuring the effective functioning of security systems like CCURE, March Networks, Genetec, Lenel S2, and ExacqVision. How You Will Do It Global support role supporting primarily CCure and March Networks but not limited to these as would be expected to upskill to learn current systems on the Client network were required. Supporting CCure integrations with third parties, such as HID Safe, Alert Enterprise, Idemia Morphowave, etc Supporting deployment and maintenance of regional servers, either on-prem or Azure cloud hosted servers. Work with security software and hardware platforms like: CCURE March Networks Solarwinds Networking Tools MS Office Tools Creating and driving programming and configuration standards for both CCure and March. Working with local/regional commissioning engineers to provide support and ensure standards are adhered to. General security technical support to the customer. Provide commissioning assistance where necessary to on-site commissioning teams. Execute and validate existing technical documentation. Deploying remote firmware updates where necessary. Providing technical support for pre & post installations/sales Configure and add New ACS & CCTV Hardware. Troubleshoot and configure IP CCTV cameras. Configure and harden IP Cameras for stream, storage, schedule, and rules both on camera and March Networks platforms. Program, test, and commission physical security systems including Access Control, Video Surveillance, and Intrusion Detection Systems. Incident Management. Handling incidents in a timely manner and prioritization of the issues based on the Tier and Service Impact. Issue identification Server status with respect to utilization and service health check & consumption. Service restarted based on the previous step. Vendor co-ordination in case of still issue state. Installation/Deployment of vendor fix (CR raise and closing of CR internally) Closure of Incident. Fixing Issues raised in Cyber report by discussing with respective service owners. Provide remote technical support on CCURE & March Networks System Proactive monitoring of services: all the services are monitored by the respective application wise support teams in PS. What We Look For Educational Qualification: Bachelor of Engineering in Electrical, Electronics, E&TC, or related fields. Fluency in English. Certifications in CCURE 9000 Level 1/2 & March Networks. Knowledge & work experience in HID Safe, Alert Enterprise, NEDAP/AEOS Hands-on experience in the configuration of IP CCTV cameras and familiarity with March Networks hardware. Hands-on experience in Tech Support Hands-on experience in the configuration of CCURE software Testing & Commissioning experience on ACS & CCTV System- CCURE & March Networks system 3-8 years of global customer-facing experience. Ability to multitask, manage shifting priorities, and meet deadlines. Excellent communication and problem-solving skills. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

Provide technical support and troubleshooting for Physical Security Systems, focusing on Access Control and CCTV systems. Support deployment and maintenance of regional servers and ensure effective functioning of security systems.