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Sr Technical Account Management at PayPal

San Jose, California, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, Customer Experience, Integration Best Practices, API Troubleshooting, Web Technologies, JavaScript, PHP, Java, HTTP, HTML, JSON, SQL, Data Analysis, Communication, Problem Solving, Technical Support

Industry

Software Development

Description

Monitor proactive technical health for Enterprise merchants Identify and suggest solutions to improve customer experience Consult with merchants and internal teams on integration best practices Initiate strong relationships to help merchants succeed Diagnose and identify issues with APIs, code, services, and network latency Advocate on merchants' behalf to improve products, systems, and processes Be the main point of contact for technical issues affecting our Enterprise merchants 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Relevant customer-facing, technical work experience. Technically minded, with a proven track record of adopting and mastering new technologies and tools. Confident communicator - equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team. Demonstrated knowledge of web technologies and can learn new languages and services like JavaScript, PHP, Java, HTTP, HTML, JSON, etc. Troubleshooting experience with API calls (SOAP, REST, GraphQL) Understanding of basic SQL Commands and data analysis Prepared to be on call to assist with out-of-business hours escalations, by collaborating with other support teams.

Responsibilities

The role involves monitoring the technical health of Enterprise merchants and diagnosing issues with APIs and services. Additionally, it requires advocating for merchants to improve products and processes.