This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.

YOUR ROLE AT BAXTER

The Sr. Technical Analyst will handle on-site management of Care Communications Solutions as outlined below. This position will work closely with the assigned hospital and Baxter teams to ensure high-level service to our users.
This is a fully onsite role within a hospital setting in Cincinnati, OH.

WHAT YOU WILL BE DOING

• Develop an understanding of the Baxter Care Communications solution including technical architecture and product offerings
• Build strong, long-lasting end-user relationships, which are referenceable
• Drive adoption, increase satisfaction, ensure retention and renewal of software and service for the assigned hospital
• Assist other Baxter departments and resources with all aspects of groups deployment, including communication, coordination, and provisioning
• Provide on-site customer support and assist with technical issue resolution
• Communicate and collaborate with stakeholder groups to address customer needs, requirements, concerns, and issues
• Become knowledgeable of the Web Admin portal and be able to maintain and edit directory as agreed upon by the assigned hospital
• Assist with technical planning, device provisioning, validation and deployment
• Provide on-site support during upgrades and complete appropriate testing and validation of new feature sets
• Track and trend issues to institute process improvements where possible to reduce customer concerns
• Deliver training for new employee orientations, provide continuous education and available reference materials to staff as needed
• Create and deliver customer presentations as needed
• Navigate and organize data analytics as required
• Primary responsibilities will require on-site support for assigned customer locations. Occasional travel may be required to assist in other Baxter-related projects and training opportunities (Approximately 5%). During the initial training / onboarding period, additional travel may be required