Job #: R-00160555
Location: Baltimore, Maryland
Category: Writing and Editing
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Remote Type: Hybrid Remote
Clearance: Public Trust
External Referral Program: Ineligible
Sector: Digital Modernization
Description
Leidos has an exciting opportunity for a Sr. Technical and Content Writer to support our customer in communications and writing. The position is with the Communications, Knowledge, and Training Team supporting the End-User Centric IT Support (ECIS 2) Contract for the Centers for Medicare & Medicaid Services (CMS). This is part of the Digital Modernization sector within Leidos. Our program focuses on the delivery of end-user centric IT technology solutions through seamless development, implementation, and communications experience. This includes managing communications to support CMS employees with the day-to-day technology they use to support the CMS mission including laptops, printers, IT peripherals and many software applications.

BASIC QUALIFICATIONS:

• Bachelor’s or higher degree in writing, marketing, journalism, mass communications, integrated communication, technical writing and communications, or related discipline.
• 8+ years of experience creating print and digital communication deliverables.
• Experience mentoring or coaching other communication, knowledge and training staff.
• Proven content development and communications strategy experience.
• Ability to capture technical solutions and translate in technical documentation.
• Excellent presentation and oral communication skills (comfortable presenting in front of small and large program and customer groups).
• Ability to write to diverse content styles, audiences, and mediums (technical to creative to journalistic to marketing).
• An eye for effective communications design and composition.
• An understanding of brand.
• Ability to research and organize processes in a concise manner.
• Ability to manage multiple assignments.
• Desire to bring innovation and creative thinking to projects to meet new goals and outcomes.
• Must be able to obtain and maintain a Public Trust clearance.
  All candidates supporting CMS must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.

PREFERRED QUALIFICATIONS:

• Ability to work in 508 compliance and Plain Language.
• Understanding of human centered design (HCD).
• Experience working with agile project management, including in Jira and Confluence environments.

PRIMARY RESPONSIBILITIES:

Under the direction of and reporting to the Technical Training Coordinator, Team Lead you will:

• Conceive, write, edit, and review product and project communications, including end-user and strategic planning communications. End products include, for example, email broadcasts, how-to guides, presentations, signage, posters and banners, intranet content, newsletters, events, video scripts, diagrams, FAQs, talking points, executive summaries, white papers, and reports.
• Work on initiatives and campaigns within an overall communications strategy.
• Conceive, develop, and lead communication campaigns from start to finish.
• Consult relevant sources, including subject matter experts, documents (and research), and client and project personnel, to obtain background information and verify pertinent guidelines and regulations governing project deliverables.
• Works to achieve day-to-day objectives with major impact on the area of responsibility. Responsible for entire projects or processes spanning multiple professional areas.
• Problems typically involve multiple issues, areas or specialties. Makes significant improvements in programs, processes, and solutions to enhance results.
• Ensure documents meet editorial and government specifications and adhere to standards for content, format, and style, including federal Plain Language and 508 compliance.
• Support and advance internal communication processes, guidelines, and standard operating procedures.
• Work closely with team members to ensure quality control internally and with the customer.
• Works to influence project/team leaders regarding solution, process and/or approaches.
• Collaborate closely with other contracting communication teams.
• Develop and maintain positive working relationships with customers and product owners; this position involves significant customer interaction, presentations, managing important conversations and product workflows and approvals, and plays a valuable role in program success with the customer.

In this role, you will:

• Lead and be responsible for communication projects.
• Interface directly with program and customer stakeholders.
• Work collaboratively as part of the Communications, Knowledge, and Training Team and in a matrix environment that includes project managers, IT engineers, and service delivery professionals.
• Report to and provide support to the Technical Training Coordinator, Team Lead with shared responsibility to the Sr Manager, Communications, Knowledge and Training.
• Provide guidance to others in the technical writing team.
• Work within a team in a fast-paced environment.
• Have a positive, customer-centric, “can do” attitude