THE OFFER

• Join one of the select ServiceNow partners in SEA at its inception and play a pivotal role in shaping its future.
• Exciting opportunity to work closely with Enterprise IT, ServiceNow, and Management Consulting industry veterans, who have built and scaled businesses across APAC.

The role of a ServiceNow Senior Technical Consultant includes collaborating with the engagement and client teams to coordinate, plan, and deliver ServiceNow projects. You are a credible advisor to junior consultants who deliver work products across the focus areas mentioned above within the organization and to client contacts.

Key responsibilities:

• Drive the implementation and delivery of ITSM technology enablement services using ServiceNow ITSM, IT Operations Management (ITOM), Configuration Management Database (CMDB), and Common Service Data Model (CSDM).
• Collaborate with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions.
• Lead ITSM, ITOM, and CSDM enabled process workshops.
• Design, develop, and implement Service Catalog workflows, ITIL processes, ITSM, ITOM, CMDB, CSM, etc. modules within the ServiceNow platform and integrate with external systems based on customer requirements.
• Implement considering ServiceNow best practices and standards.
• Design and develop extensions to ServiceNow data model in support of requirements towards ITSM, CMDB, CSM, and other modules.the ServiceNow data model to support requirements for,
• Review and refine designs for usability, review testing scenarios, and refine test cases to ensure application quality. Work with users to review test results to ensure they meet expectations.
• Provide 2nd/3rd level ServiceNow support, resolve incidents/enhancements/defects writing, debugging, and testing using a mix of JavaScript and server-side Java.
• Produce and maintain detailed system documentation, including design specs, solution proposed, unit testing, tech notes, etc.
• Create templates for unique agency requirements, reports, dashboards, flows, and email notifications.
• Assist in the scoping of new opportunities and design tools and techniques to deliver efficiently.
• Ensure each artifact produced, each configured technical component, and all personal interactions are of the highest quality.