Manager
Field support – Service and process
US > Oregon > Hillsboro
Full-time
Masters
10-25%
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
As a key driver of business success, you will play a vital role in leading, building, and strengthening the technology team in Hillsboro, Oregon. You will play a vital role in enabling business success through leading generation, product selection support for customers, and pre-sales consultation, as well as post-sale impact throughout the ownership life cycle of the customer.
You will be responsible to understand our customers’ needs and provide roadmap of technology inflections than enable strategy development. The aim is to increase new penetration opportunities, build customer relationships, manage process technology development, and ensure smooth transfer to global manufacturing sites.
You will report to the Global Account General Manager as a member of the Global Account team.

MINIMUM REQUIREMENTS:

• 5-10 years’ experience in like field
• Masters or PHD required in like field
• Direct management experience
• Experience working in the Semiconductor industry

PREFERRED REQUIREMENTS:

• Strong market and industry knowledge and awareness of trends associated with our customer’s environments to properly develop and deploy customer solutions
• Demonstrated strong leadership skills with proven track record to drive changes and implement changes to benefit the organization.
• Familiar with high complexity fast moving environment.
• Proven success in building collaborative partnerships with customers and internal organizations
• Experienced working with local, regional, and global teams. High level of collaboration and work across other divisions – both co-located and globally to meet common goals and targets
• Strong industry experience managing teams that support complex instrumentation, applications, and informatics by phone and at customer locations.
• Experience working in the Semiconductor Capital Equipment industry

• Lead, maintain, strengthen, and build a process development team in Hillsboro.
• Build and grow customer relationships.
• Evaluate, understand, and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship/solutions.
• Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles (e.g. telephone, email, and presentation, etc.) are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, process, and support tool development.
• Build strong cross-functional and matrixed relationships and collaborate with Product development, Product Marketing, Product Development, Service Engineering, and others to ensure a positive customer experience.
• Drive projects across multiple customer sites that secure business and build trust in ASM’s capabilities. Coordinate management reviews and alignment.