SKILLS:

Information Technology (IT), Leadership, Team Management

EXPERIENCE:

5 + years of related experience

JOB DESCRIPTION:

Sr. Technical Manager
Deliver simple solutions to complex problems as a Digital Services Customer Facing Senior Manager at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.
At GDIT, people are our differentiator. As a Digital Services Customer Facing Senior Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Digital Services Customer Facing Senior Manager joining our team.
We are seeking a highly skilled and experienced Sr. Technical Manager to lead a team responsible for engineering and operationally managing customer-facing enterprise IT services. This critical role involves overseeing the delivery of services such as Virtual Desktop Infrastructure (VDI), both thick and thin client desktop solutions, imaging and patching processes, SharePoint management, web services deployment, Active Directory administration, and Exchange email services.

HOW A Sr. Technical Manager WILL MAKE AN IMPACT

• Leadership and Team Management:
• Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.
• Service Delivery Management:
• Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
• Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
• Strategic Planning and Execution:
• Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
• Collaborate with stakeholders to align digital services with business objectives and technological advancements.
• Technical Expertise and Solution Design:
• Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
• Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
• Customer Relationship Management:
• Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
• Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
• Budget and Resource Management:
• Manage financial resources, including budget planning and cost control measures.
• Optimize resource allocation to maximize operational efficiency and service delivery excellence.

Please refer the Job description for details