Sr. Technical Program Manager at Microsoft

, , United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Program Management, Cloud Solutions, AI Capabilities, Digital Transformation, Customer Success, Cross-Group Collaboration, Product Roadmap, Field Readiness, Best Practices, Architecture Patterns, Technical Escalations, Innovation Workloads, Skilling Strategy, Unified Deliveries, Customer Engagement, Execution Guidance

Industry

Software Development

Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Cloud + AI Platform (CAIP) is one of the most strategic businesses worldwide at Microsoft. The Cloud + AI Platform TPM is the most senior Azure delivery and strategy expert, deeply skilled across all Azure workloads. Given the tremendous momentum in customer pursuit of Digital Transformation, there’s never been a more exciting & compelling time to be a part of the Cloud + AI Platform business at Microsoft!     Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of the Microsoft cloud solutions and services. To help drive this effort, Microsoft is investing in the creation of the CAIP Technical Success Platform team that will play a key role in helping Microsoft customers achieve this digital transformation through successful adoption of Microsoft Cloud Solution and Services.   We are looking for a high-energy Sr. Technical Program Manager to develop high-quality, repeatable IP offerings for CAF/WAF, Resiliency, Monitor and Platform Health priorities through Unified deliveries in collaboration with the Chief Architect Office (CAO) team. Collaborate with the Unified pillar team to own the landing and adoption of these offerings with the field. Drive skilling strategy and content for the solution play and pillar. Unblock and accelerate field pipeline and escalated requests to Corp, including solving for engagement blocking technical feedback within SLA. Deliver Unified offerings hands-on based on dispatch (for Innovation workloads) and customer engagement as needed. Execute field readiness programs including the Technical Intensity program, champs’ programs, and LevelUp training. Influence product roadmap based on Voice of Customer/Field gathered from CSU teams, customers, and partners. Enable core priorities for the Secure Migrate & Modernize solution area by developing and landing execution guidance for field teams. Develop and validate how-to-execute guidance for relevant offerings in the Cloud Adoption Factory and support enablement of Factory delivery teams. Serve as technical SMEs and thought leaders on delivery topics for the solution play and pillar, including best practices and architecture patterns. Drive cross-group collaboration with the CAO team.   This role will be focused on developing repeatable IP and assets for broad use by internal Microsoft delivery resources, managing technical product escalations from customers, and interfacing with engineering on product roadmap and feature releases. Plus, we offer flexibility—work remotely up to 100% of the time. Join us in shaping the future of technology! This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Develop high-quality, repeatable IP offerings for various priorities and collaborate with teams to ensure successful adoption. Manage technical product escalations and interface with engineering on product roadmap and feature releases.