Sr. Technical Program Manager at Netskope Cloud Support

, , United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Customer Success, Stakeholder Collaboration, Project Planning, Statement of Work, Presentation Skills, Salesforce, PSA Tools, GSuite, Problem-Solving, Organizational Skills, Communication Skills, Technical Skills, Relationship Building, Leadership, Federal Government Experience

Industry

Computer and Network Security

Description

About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope. About the position: Given our business model where our customers pay us over time, Customer Success is absolutely vital to our customers deriving long-term value from our platform. To enhance our customer’s experience with Netskope, we need experienced Professional Services Engineers to drive value and success for our customers. We continue to scale our world class Professional Services organization to drive value and success for our customers, including the US Federal Government. This position reports directly to the AMER PS leader. The Sr. Technical Project Manager (TPM) for the Americas and US Federal, you will be responsible for: Manage a large number of projects with a wide range of customer profiles, including the US Federal government Collaborate with stakeholders to define project scope, objectives, and deliverables. Develop comprehensive project plans, including tasks, timelines, and resource requirements. Understand the customer requirements and deliverables. When necessary you will drive the creation and review for the Statement of Work (SOW) Present the Netskope PS to customers and prospects. Be able to articulate both the PS and the company value proposition. Maintain and share accurate reports to share with the PS and CSG leadership when required Work closely with Sales, Support, and Engineering to ensure customer needs are met Lead and contribute to project definition, planning, documentation and data collection Provide management and leadership skills and drive execution on program goals. Job Requirements: 7+ years managing projects and programs Experience working with US Federal customers (civilian agencies and DoD) Proven track record of meeting or exceeding targets Demonstrable experience presenting to customers and company leaders Excellent written and verbal communication skills Ability to work effectively with both technical and nontechnical people Experience working with SalesForce, PSA tools, and GSuite Ability to quickly develop strong and open relationships with a service-minded approach to customers, partners, and subcontracting vendors. Other Requirements: Whatever it takes' attitude and motivation to do whatever necessary to complete the job Self-motivated Strong problem-solving skills Excellent organizational skills Ability to work well under pressure, develop an in-depth knowledge of the customer business, projects and initiatives Experience with working with a Fortune 500 companies Prior experience in hyper-growth company a definite plus Education:: Bachelor's degree (BSCS or equivalent) or equivalent work experience #LI-DP1 Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

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Responsibilities

The Sr. Technical Program Manager will manage a large number of projects for various customer profiles, including the US Federal government. They will collaborate with stakeholders to define project scope and develop comprehensive project plans.