Sr. Technical Representative, IT Operations at CNX

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Desktop Application Software, Technical Equipment Repair, Installation, Configuration, Telephony Support, PBX, ACD Positions, Hardware Upgrades, Software Upgrades, Facility Wiring, Network Services Reporting, Preventative Maintenance, On-call Support, Trouble Ticket Management, Mentoring

Industry

IT Services and IT Consulting

Description

Job Title: Sr. Technical Representative, IT Operations Job Description Responsibilities Assist all end users with general computer operation and desktop application software questions and problems. Troubleshoot end user PC problems of all moderate complexity, often requiring examination of underlying PC, OS, configurations and application software. Responsible for correcting any problem with technical equipment at a call center site. Responsible for the operation, installation and configuration phase of desktop computer equipment. Provide telephony support in performing installation and troubleshooting on telephone sets, voice mailboxes, PBX, ACD positions, CSU/DSU, voice and data multiplexing equipment and circuits. Perform hardware and software upgrades to peripheral equipment. Assist with hardware and software upgrades to Production and Administration phone switches. Assist as lead in moderate to complex projects. Install and maintain facility wiring infrastructure. Identify and/or assist with resolution to customer access issues. Complete all pre-wiring and testing, including placement of patches, prior to scheduled installations or maintenance. Maintain accurate records on spare equipment, minor materials and tools necessary to restore telephony circuit operation in the event of failure, plus assist in maintaining an accurate inventory of all hardware and software. Generate network services reports plus advise management on operational status. Instruct and assist technicians in performance of routine duties through mentoring and guidance. Solve technical problems of moderate complexity, exercising initiative and judgement. Resolve problems through interaction with internal and external groups as needed. Perform preventative maintenance and safety inspections of assigned equipment Provide on-call technical support via pager as required. Spend between 60% - 70 % of time working trouble tickets in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required. Overtime may be required with little or no notice. Complete all assigned, mandatory training within the timeframe provided Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports Location: PHL Mandaluyong City - Shaw Language Requirements: Time Type: Full time2026-03-24 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Responsibilities

The role involves assisting end-users with computer and application issues, troubleshooting PC problems of moderate complexity, and being responsible for the operation and installation of desktop equipment. Additionally, the representative must provide telephony support, perform hardware/software upgrades, and assist with facility wiring infrastructure.