Sr Technical Support Analyst at Schwan's Company

Marshall, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

72000.0

Posted On

05 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows OS, Microsoft Office Suite, Scripting, Hardware Troubleshooting, Networking, Customer Service, Software Imaging, Automation, Lean/CI, Technical Support

Industry

Food and Beverage Manufacturing

Description

At CJ Schwan’s, we don’t just make food — we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors and timeless desserts from brands like Red Baron®, bibigo®, Tony’s®, Big Daddy’s®, Freschetta®, Pagoda®, Edwards® and Mrs. Smith’s®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people together. As a Senior IT Systems Support Analyst at our office in Marshall, MN, you will support, manage, and enhance our IT systems infrastructure—keeping our production moving, employee’s technology up, running, and secure. What You Will Do: * Creates, maintains, directs, and manages all desktop and laptop integrated software images, including there-engineering, integration and validation of new software releases, custom code, third party packages and patches within our standard environment * Recommends and manages the image releases with external equipment suppliers * Develops and deploys automation scripts, utilizing Microsoft's technical scripting tool, to enable customer ease of use for desktop technologies, and automated solution delivery through the software distribution infrastructure * Proactively and efficiently researches and engineers emerging technology features and functions within our standard environment and processes * Directs, develops and executes new Windows and Office deployment project plans and schedules * Ensures third party support contractors meet the defined service levels and directs communication in support of contract requirements * Works with Development on the testing of new client based applications and impact of new software on existing Microsoft software such as IE and Windows OS * Reviews lessons learned and best practices to expand the knowledge base amongst peers and makes suggestions as to adjustments in processes and procedures * Resolves critical virus/intrusion attempts on a 24/7 basis * Mentors lesser experienced support engineers, enabling self-improvement amongst the team * Assists other technology engineers in defined project activities * Green belt, actively participates in Lean/CI (Continuous Improvement) events, and complete tasks in implementation plan to achieve business process improvements. * Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission, values, code of ethics, policies, and other standards of conduct. What We Look For: * Associate’s degree or equivalent experience preferred but not required * Minimum 5 years of relevant IT experience, including Technical Support Analyst experience * Expertise in Windows OS, Microsoft Office Suite, and scripting tools * Strong troubleshooting skills for hardware, operating systems, and networking * Ability to provide strong customer service including written and verbal communication * Solid understanding of network concepts and IT best practices * Proven ability to deliver effective, client-focused IT solutions * Motivated to stay current with emerging technologies and industry trends What We Offer: The base salary range for this position is $54,000 to $72,000 annually, with eligibility for a 5% annual incentive bonus based on organizational performance. The range reflects factors such as experience, skills, education, certifications, and location, and starting salary may fall anywhere within the stated range. Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well-being, including comprehensive health benefits, time off programs, and retirement and financial offerings CJ Schwan’s and its subsidiaries are Equal Opportunity Employers. All qualified applicants will be considered without regard to race, color, religion, gender, age, disability, veteran status, national origin, or any other protected characteristic. We provide reasonable accommodations for individuals with disabilities or sincerely held religious beliefs. For accommodation requests or assistance with the application, please email career.search@schwans.com [career.search@schwans.com]. #T2

Responsibilities

The role involves managing desktop and laptop software images, deploying automation scripts, and maintaining IT systems infrastructure. Additionally, the analyst will mentor junior engineers and participate in Lean/Continuous Improvement events to optimize business processes.