Sr Technical Support Engineer (Remote - India) at Jobgether

, , India -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Cloud Platforms, Troubleshooting, Root Cause Analysis, Customer Advocacy, Identity Management, RESTful APIs, Okta, Azure, Python Scripting, Enterprise Support, Process Improvement, Collaboration, Attention to Detail, Independent Work, On-Call Support

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr Technical Support Engineer in India. We are seeking a Senior Technical Support Engineer to join a globally distributed team that ensures enterprise customers achieve success with cloud-based platforms. In this role, you will take full ownership of technical and non-technical support issues, providing troubleshooting, root cause analysis, and resolution while acting as a strong advocate for customers. You will collaborate closely with Product, Engineering, and Sales teams to drive process improvements, customer satisfaction, and knowledge sharing. This position offers a high-impact environment where your contributions directly influence customer outcomes, operational efficiency, and the growth of a customer-centric support organization. Ideal candidates are experienced, proactive, and enjoy solving complex technical challenges in a fast-paced, innovative setting. Accountabilities: Provide end-to-end ownership of customer issues, including troubleshooting, root cause identification, and resolution. Manage the escalation of product defects and prioritize them effectively with engineering teams. Serve as a customer advocate, ensuring that the voice of the customer informs product and engineering decisions. Create, document, and share technical knowledge internally and externally. Act as a subject matter expert for platform products, supporting enterprise customers with complex use cases. Collaborate cross-functionally with Product Management, Engineering, Sales, and R&D to drive successful customer outcomes. Participate in on-call rotations to provide timely support for critical issues. 5+ years of experience in customer support, technical support, or security engineering for enterprise cloud platforms. Prior experience supporting enterprise customers, ideally in a startup environment. Strong knowledge of role-based access control, least privileged access practices, and identity & access management. Proficiency with Identity Providers such as Okta and Azure. Solid understanding of RESTful APIs and ability to troubleshoot cloud service issues. Excellent attention to detail while managing multiple priorities. Ability to work independently with minimal supervision and participate in on-call rotations. Bachelor’s degree or equivalent experience in Computer Science, IT, or a related field. Bonus/Nice to Have: Experience with cloud providers (AWS, GCP, Oracle Cloud) and Python scripting for customer issue resolution. Competitive base salary with eligibility for equity and performance-based incentives. Flexible remote work environment. Opportunity to collaborate with a global, distributed, high-performing team. Professional growth through hands-on experience with enterprise cloud security solutions. Exposure to innovative tools and practices in identity and access management. Supportive culture emphasizing ownership, integrity, and customer advocacy. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Responsibilities

Provide end-to-end ownership of customer issues, including troubleshooting and resolution. Collaborate with cross-functional teams to drive successful customer outcomes.