Sr. Technical Support Engineer at SentinelOne

, , United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

115000.0

Posted On

02 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Problem-Solving, Troubleshooting, Network Knowledge, Security Knowledge, Cloud Experience, Windows, Mac, Linux, Endpoint Security, Server-Based Security, Host-Based Security, Communication Skills, Training Delivery

Industry

Computer and Network Security

Description

About Us At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats. From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you. What are we looking for? We are looking for a Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms including Windows, Mac, and Linux. This person will be located in the West Coast and occasional travel may be required. Cloud experience (GCP, Azure, AWS, K8) Bachelor degree in a technical field Minimum two years experience in customer support or a customer-facing technical role Strong network and security knowledge Training delivery experience an advantage What will you do? Provide phone/email/chat-based customer support to our growing customer base Document case activities and interactions with clear and concise information Strive to resolve customer issues based on SLAs Document case activities and interactions with clear and concise information Maintain excellent customer satisfaction through means of professional, proactive and personal service Work closely with our researches and development teams to determine root cause and possible solutions Contribute to our knowledge base by creating solution articles, how-to guides and videos What skills and knowledge should you bring? Excellent customer-oriented individual, strong problem-solving and troubleshooting skills Excellent written and verbal communication skills Experience with endpoint and server-based security solutions is desired Experience with host base security solutions is desired Proficient in Windows, Mac, and Linux (mobile platforms a plus) Why us? You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry. Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA Unlimited PTO Flexible Work Shifts Required (including weekends and holidays) Paid Company Holidays Paid Sick Time Gym membership reimbursement Cell phone reimbursement Numerous company-sponsored events including regular happy hours and team building events This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions. Base Salary Range $92,000—$115,000 USD SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. SentinelOne participates in the E-Verify Program for all U.S. based roles.

Responsibilities

Provide phone/email/chat-based customer support to customers and document case activities. Work closely with research and development teams to determine root causes and possible solutions.