OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.
Your Impact
The VIM (Vendor Invoice Management) team is currently searching for a technically dynamic and resourceful individual who has the ability to provide exceptional technical customer support in a challenging and rewarding environment. The incumbent will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Their focus will be supporting the VIM (Vendor Invoice Management) product within complex customer environments.

• The successful candidate will be working in a highly functioning team consisting of Senior, Lead and Principal Technical Specialists that work effectively together to reach a common goal.
• Identifying and resolving customers’ issues in a timely manner (in accordance with published response times) via telephone support and written correspondence.
• Managing customer relationships and clearly documenting all interactions within the company database.
• Providing suggestions for alternate support options for customer issues that are not related to Open Text’s products.
• Testing of Open Text product issues within various environments for validation and solution purposes.
• Authoring technical documents for inclusion in the Knowledge Center Knowledge Base.
• Collaborating with other departments and teams in troubleshooting issues.
• Reporting software bugs and customer suggestions.