Weil seeks the best and brightest talent to join our Administrative Staff team. Our employees are the future of Weil so we invest in their training and development. Our environment embraces and encourages positive-minded professionals who seek to be challenged and acquire knowledge and skills in an atmosphere built on teamwork. Highly skilled and knowledgeable Administrative Staff assist our attorneys in successfully meeting and exceeding client needs and are vital to the overall success of the Firm.
Job Description
The Sr. IS Technician is responsible for providing customer support in the local office computing environment and providing maintenance and support for local area network and Weil office systems and applications. There will be occasional travel to other offices.

Primary Responsibilities and/or Essential functions:

• Provide 1st & 2nd level customer support for all IS issues, using the Incident Management System to record, assign & resolve issues.
• Record all changes to all hardware assets in the Asset Management System
• Configure, test for quality assurance, deploy and support computers, smartphones, printers and other hardware provided by Weil.
• Support telecoms and voicemail moves, adds & changes.
• Support all Weil remote access & remote computing solutions to non-Weil computers, tablets & smartphones, including Citrix, Outlook Web Access, secure email, Virtual Machines and other solutions as they become available.
• Provide setup and support for A/V issues in the local office, including meetings and presentations.
• Provide IS orientation and training for new hires.
• Learn & support new technology relating to Weil in order to provide support.
• Participate in IS meetings & calls, as required.
• Provide on-call and after hours assistance for the local office.
• Identify and document office-specific IS procedures in the IS Knowledgebase.
• Occasional travel to other offices to provide the above described support

Knowledge, Skills & Abilities:

• 2+ years of professional experience within a fast-paced, high-pressure professional services environment.
• Strong knowledge of Microsoft Windows & Office Suite, Document Management, Web Apps, Citrix, VPN, Smartphones. Apple OS & Virtual Machine knowledge is a plus.
• Solid understanding of TCP/IP Networks and network security.
• Ability to organize and prioritize numerous tasks and complete them under time constraints and respond with the appropriate level of urgency.
• Interpersonal skills necessary in order to communicate in person, by e-mail and telephone and follow the instruction effectively from a diverse group of clients, attorneys and staff and provide information with ordinary courtesy and tact.
• Ability to communicate effectively with customers and upper management, and develop and maintain good working relationships with other members of IS and practice areas.
• Strong analytical and problem-solving skills in a sometimes high-pressure environment.

Educations/Certifications:

• BA/BS with strong academic background required.
• Alternatively, a Technical School Certificate or equivalent along with 5 years of experience in the IT Support field

Weil, Gotshal & Manges LLP offers a competitive compensation package comprised of base pay and discretionary year-end bonus for eligible employees. Benefits include, but are not limited to medical, dental, vision, disability coverage, life insurance, flexible spending plan and a 401K plan. Weil also offers generous paid time off and holidays. All decisions affecting employment at Weil, Gotshal & Manges LLP are made on the basis of qualification, performance and other pertinent work-related factors, and without discrimination against any person on the basis of race, color, sex, age, religion, national origin, disability, marital status, sexual orientation, gender identity or expression, pregnancy, veteran’s status, genetic information or any other legally protected status.

• Provide 1st & 2nd level customer support for all IS issues, using the Incident Management System to record, assign & resolve issues.
• Record all changes to all hardware assets in the Asset Management System
• Configure, test for quality assurance, deploy and support computers, smartphones, printers and other hardware provided by Weil.
• Support telecoms and voicemail moves, adds & changes.
• Support all Weil remote access & remote computing solutions to non-Weil computers, tablets & smartphones, including Citrix, Outlook Web Access, secure email, Virtual Machines and other solutions as they become available.
• Provide setup and support for A/V issues in the local office, including meetings and presentations.
• Provide IS orientation and training for new hires.
• Learn & support new technology relating to Weil in order to provide support.
• Participate in IS meetings & calls, as required.
• Provide on-call and after hours assistance for the local office.
• Identify and document office-specific IS procedures in the IS Knowledgebase.
• Occasional travel to other offices to provide the above described suppor