Job Description Summary
We are seeking a dynamic and versatile Senior Technology Engineer to lead the implementation, and optimization of cutting-edge IT solutions that enhance organizational efficiency, security, and collaboration. This role combines expertise in monitoring and analytics, automation, knowledge management, incident and change management, and AI integration. Leveraging advanced Microsoft 365 E5 tools and other technologies, the Principal Engineer will drive innovation, operational excellence, and knowledge sharing across the enterprise.

KNOWLEDGE MANAGEMENT

• Develop centralized knowledge repositories using SharePoint and Viva Topics.
• Implement workflows in Power Automate to streamline updating, reviewing, and approving knowledge assets.

EXPERIENCE SHOULD HAVES

• Certifications in Microsoft 365, Azure AI, ITIL, or related fields.
• Familiarity with ITSM tools like SysAid or Jira Service Management.
• Experience with integrating AI solutions at enterprise scale.
• In-depth understanding of uptime and reliability of IT systems and automation workflows.
• Actively work on reducing incidents and mean time to resolution (MTTR).
• Create user satisfaction with knowledge repositories and AI-driven solutions.
• Increase in operational efficiency through automation and predictive analytics.

EXPERIENCE & SKILL REQUIREMENTS

• Proven 8+ years of experience across IT operations, monitoring, automation,
• Expertise in Microsoft 365 E5 tools, including Power Automate, Power BI, SharePoint, Teams, Viva Topics, Sentinel, and Graph API.
• Strong scripting skills with PowerShell, and Python
• Solid understanding of ITIL processes for incident and change management.
• Proficiency in AI/ML development, integration with Azure AI, and Machine Learning integration.
• Excellent problem-solving, analytical, and documentation skills.

Please refer the Job description for details