Sr. Teller at Bank of Hope

La Palma, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

20.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Mentoring, Transaction Processing, Fraud Detection, Cross-selling, Upselling, Operational Oversight, Communication Skills, Organizational Skills, Conflict Resolution, Financial Compliance

Industry

Banking

Description

The Senior Teller supports the branch by providing exceptional customer service, overseeing complex transactions, and mentoring less experienced team members. This role serves as a point of escalation for transactional and customer service issues while ensuring accuracy and compliance in all financial activities. As a trusted resource within the branch, the Senior Teller fosters positive customer relationships and contributes to a collaborative team environment. Customer Service & Leadership: * Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all customers. * Act as a role model for team members by demonstrating professionalism, efficiency, and a customer-first attitude. * Serve as a point of escalation for complex customer issues, working with other departments to resolve them effectively. * Educate customers about bank products and services, identifying opportunities to cross-sell or upsell based on their needs. * Mentor and train less experienced tellers, offering guidance on customer service standards, cash-handling accuracy, and operational procedures. Transaction Processing & Oversight: * Process deposits, withdrawals, check cashing, loan payments, and other routine transactions accurately and efficiently. * Support tellers during peak hours or when resolving transaction discrepancies, ensuring compliance with policies and procedures. * Ensure adherence to bank policies, fraud detection protocols, and cash-handling procedures. * Balance personal cash drawer and assist with monitoring overall cash levels during shifts to support branch cash handling accuracy. * Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services. Operational Support: * Assist with operational tasks such as maintaining branch supplies and ensuring customer-facing materials (e.g., brochures) are up-to-date. * Maintain knowledge of bank policies, procedures, and industry trends to safeguard customer information and mitigate risks. * Participate in branch-specific tasks, such as ATM balancing or night deposit processing, as assigned. * Maintain a clean and organized workstation and support administrative tasks as directed. Team Collaboration & Development: * Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture. * Provide feedback and coaching to improve team performance and ensure consistent delivery of exceptional service. * Act as a resource for team members, assisting with questions or procedural guidance when needed. * Support the branch during special projects, system updates, or procedural changes. Job Qualifications/Requirements Education/Credentials * Minimum Education Level: High School Diploma Prior Experience * Experience: Some experience in retail sales and customer service functions a plus. Skills * English: Written: Fluent Verbal: Fluent * Combination of Experience and Education can meet the job requirements: Yes * Computer/Systems Knowledge Requirements: Basic to Intermediate * Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone. * Required: Ability to respond effectively to the most sensitive inquiries or customer complaints. * Required: Ability to manage multiple tasks, projects, and deadlines simultaneously. * Required: Strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment. * Additional Languages: Korean preferred The salary range for this full-time position is $18.75 - $20.00 hourly + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Responsibilities

The Senior Teller provides exceptional customer service and oversees complex financial transactions while ensuring strict compliance with bank policies. They also mentor junior tellers and serve as a point of escalation for customer service issues.