Sr. Teller at Blue Ridge Bank National Association

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Communication, Problem Solving, Teamwork, Sales, Banking Procedures, Attention to Detail, Cash Handling, Relationship Building, Regulatory Compliance, Transaction Processing, Account Maintenance, Proactive Sales, Software Utilization, Complaint Resolution, Financial Knowledge

Industry

Banking

Description

Description Company Summary: Blue Ridge Bank is extremely proud of its more than a century of customer-based service and looks forward to serving its current and new customers for many years to come, with the attention and service that only a locally owned independent community bank can provide. At Blue Ridge Bank our purpose is to be a trusted partner OF CHOICE in helping our customers achieve their financial goals and that includes you as well! Our Core values of teamwork, integrity, respect, open communication and honoring our commitments to each other, serve as our compass, driving us forward with purpose. These values guide our actions and shape our culture to deliver on our purpose. They influence our decision-making and define how we interact with one another and our customers. Job Summary A Sr. Teller (Similar to a Universal Banker position) is tasked with demonstrating a passion for excellence while assisting new and existing customers with their immediate, short-term and long-term financial needs through the handling of transaction, new account openings, and appropriate partner referrals and complying with regulations, policies, and procedures. Sr Tellers are expected to acquire new customers through prospective efforts while maintaining and deepening existing customer relationships. This role is part of our branch family and enables high performers to grow into more senior or lateral roles across the bank. This position requires a basic understanding of banking procedures. Responsibilities · Deliver outstanding service while performing a variety of customer transactions and inquiries. · Offer guidance to customers and provide a full spectrum of customer services. · Set, achieve, and exceed service standards by adhering to established Service Quality Standards. · Processing routine transactions like cash deposits, withdrawals, checks, transfers, and balance inquiries. · Drive proactive sales conversations through customer interactions including outbound calling, teller interactions and appointment setting · Strong referral skills to identify opportunities to contribute to company goals · Meeting customer needs through effective customer service. · Ensuring all transactions are accurate and free of errors. · Maintaining a cash drawer and balancing it at the end of the shift. · Adhering to all financial and banking procedures. · Resolving customer complaints in a timely and efficient manner. · Identifying opportunities to suggest bank products to meet customer needs. · Achieve individual sales goals. · Support accomplishment of branch sales goals by identifying customer needs and promoting/selling the Bank’s products/services. · Develop strong customer relationships through performing new account follow-up for business and personal accounts and performing account maintenance in a timely manner. · Identify opportunities to grow relationships and independently call on and develop new, existing, and prospective consumer and business customers. · Complete arrangements and documents for special services. · Stay informed of industry trends, competitor information, and maintain knowledge of the Bank’s products/services and pricing. · Utilize software to identify customers’ needs and refer to other lines of business. · Perform branch functions and support other branch employees. · Adhere and help to ensure adherence to operational guidelines. · Audit drawers and perform spot checks on cash drawer limits when necessary. · Plan, monitor, and adhere to the cash requirements of the branch; place cash orders and prepare shipment. · Ensure satisfactory audit ratings are achieved at the branch level. · May provide Notary services, Signature Guarantee, and serve as backup for branch leadership when necessary. · Maintain compliance with and adhere to all state and federal regulations and bank policies. · Other tasks as assigned. Skills · Basic understanding of banking operations. · Excellent customer service and interpersonal communication skills. · Ability to solve routine problems. · Capability to work effectively in a team. Requirements Education · A High School Diploma is required for this role. Any additional qualification or certification in banking or finance will be considered a plus. Job Tasks · Work all branch hours, including weekend and evenings as required. · Attention to detail with accuracy. · Ability to operate on a team. · Ability to ask questions and build rapport. · Must maintain internal and external confidentiality. · Successful completion of the required background checks. · Assisting customers with routine deposits and withdrawals. · Resolving customer queries and complaints. · Maintaining and balancing a cash drawer. · Complying with all regulating banking laws and procedures. Software Application · Basic knowledge of banking software and Microsoft Office Suite. Years Of Experience · 1+ years previous experience as a teller. · Sales experience, focused on cross-selling products and services, is required. Physical Requirements · This job requires standing for long hours and handling cash and financial documents. The ability to operate standard office equipment, including a cash drawer, receipt validators, and pressure encoders, is also required.

Responsibilities

The Sr. Teller is responsible for assisting customers with their financial needs, processing transactions, and promoting bank products. They are also tasked with acquiring new customers and maintaining existing relationships.