Sr. Training Manager-Clinical at Sagility

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Training, Program Leadership, Performance Management, Stakeholder Engagement, Instructional Design, Data Analysis, Coaching, Leadership Development, Knowledge Management, Operational Efficiency, Compliance, AI-enabled Tools, Clinical Decision-making, Strategic Planning, Performance Improvement

Industry

Operations Consulting

Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. As a Senior Clinical Training Manager, you are responsible for overseeing the execution, quality, and continuous improvement of clinical training programs, ensuring alignment with clinical standards, business objectives, and client expectations. You provide strategic direction to training delivery teams while maintaining strong operational oversight, enabling the consistent delivery of high-impact training solutions that drive learner readiness, performance, and clinical quality outcomes. Grounded in clinical expertise, you ensure that training programs are not only instructionally sound but also reflective of real-world clinical decision-making. You play a critical role in bridging strategy and execution, guiding Training Managers and teams to deliver scalable, effective, and compliant training across programs. In this role, you act as a key partner to stakeholders, providing insights on training performance, identifying opportunities for improvement, and driving initiatives that enhance clinical capability and organizational performance. Job title: Sr. Training Manager-Clinical Job Description: DUTIES & RESPONSIBILITIES: Program Leadership & Delivery Oversight Oversee training delivery across assigned programs, ensuring consistency and adherence to standards Guide Training Managers in executing training plans effectively Ensure alignment between training delivery and operational requirements Program Performance Ownership Own program-level performance outcomes, including: NHT Performance (30-60-90 readiness Early life attrition and retention Learner readiness and training effectivenes Analyze performance trends and identify root causes of gaps Drive targeted interventions to improve program outcomes Client & Stakeholder Engagement Lead program-level performance readouts, presenting insights, risks, and action plans Participate in client business reviews, providing updates on training performance and initiatives Partner with Operations, Quality, and WFM to address performance gaps Ensure alignment of training outcomes with client experience, stakeholder satisfaction, employee engagement, and operational performance targets Trainer & Leadership Capability Development Partners with cross-functional support teams to develop capability plans for clinician and clinician support managers and trainers Identify and plan internal and external training programs to continuously upskill the team on training practices and clinical knowledge Drive improvement in trainer capability, coaching effectiveness, and leadership readiness Ensure development plans are executed and lead to measurable improvements in delivery and outcomes Refresher, Upskilling & Capability Development Lead design and execution of refresher and upskilling programs across the program Use pre- and post-assessment data to identify skill gaps and measure improvement Ensure interventions improve performance, retention, and readines Training Initiatives & Continuous Learning Lead program-level initiatives to improve: Continuous learning adoption Learner engagement Training effectiveness Ensure initiatives are data-driven, scalable, and aligned with program KPIs Knowledge Management Utilization Drive effective utilization of knowledge management tools, content, and practices Ensure integration into training delivery and learner workflows Monitor adoption and address gaps impacting performance Financial & Efficiency Management Manage program-level cost efficiency and resource utilization Drive cost savings initiatives through improved execution, reduced rework, and optimized delivery Ensure alignment with operational efficiency and savings targets Operational Efficiency & Performance Improvement Identify inefficiencies in training delivery and implement improvements Lead performance recovery and intervention efforts across programs Drive consistency and standardization in delivery and outcomes Compliance, Documentation & Reporting Ensure adherence to training standards, documentation, and compliance requirements Maintain accurate reporting of program-level performance and training outcomes Technology, Digital Tools & AI Enablement Leverage training technologies, analytics platforms, and AI-enabled tools to improve performance Identify opportunities to enhance scalability and efficiency through digital solutions Ensure technology supports assessment tracking, knowledge management, and performance monitoring Personal Capability (How You Operate) Communicates complex performance insights clearly to stakeholders and clients Demonstrates strong ownership and accountability for program outcomes Builds alignment across teams and functions Exercises sound judgment in performance and operational decisions Leads with consistency, resilience, and a results-driven mindset Professional Capability (How You Perform the Work) Leads training programs and ensures consistent delivery across scope Develops trainer and TM capability through structured coaching Uses data and insights to drive targeted improvements Designs and implements capability development strategies Leverages technology and AI-enabled tools to improve training effectiveness Organizational Capability (How You Impact the Business) Owns program-level performance outcomes (NHT, attrition, readiness) Contributes to improved client experience and stakeholder satisfaction Drives continuous learning, retention, and performance improvement Ensures cost efficiency and contributes to savings targets Provides insights that influence program and operational decision Clinical / Clinician Capability Ensures consistency and accuracy of clinical concepts, workflows, and decision-making across programs Identifies gaps in clinical understanding and drives targeted improvements Guides Training Managers and trainers in reinforcing correct clinical application Ensures alignment of training with clinical standards and program requirements Location: Quezon City, Bridgetowne ZetaPhilippines Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Already keen? Discover your next role with Sagility, a great place to work.

Responsibilities

The Senior Clinical Training Manager oversees the execution, quality, and continuous improvement of clinical training programs to ensure alignment with business objectives. They provide strategic direction to training teams while managing performance outcomes and driving initiatives that enhance clinical capability.