HI, WE’RE APPFOLIO.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

WE LOVE WHERE WE WORK, AND YOU CAN, TOO.

As Senior UX Designer for FolioGuard, you’ll lead the design of the Smart Ensure Ecosystem—a flexible, intuitive AI/LLM platform serving hundreds of thousands of property managers and residents seeking comprehensive risk protection. Insurance is crucial for property managers to mitigate risk and ensure that residents have coverage in the event of a disaster. It requires thinking through and defining both B2C e-commerce and B2B SaaS workflows simultaneously.
The ideal candidate thrives in collaborative environments and is eager to apply Agile and Lean UX methodologies while partnering with Software Engineers, Quality Engineers, and Product Managers to build innovative insurance solutions.

QUALIFICATIONS

• Strong technical aptitude, product sense, and curiosity combined with a genuine love for products, people, and user experience
• A cutting-edge portfolio of software design that demonstrates outstanding interaction design skills across multiple devices and a thorough understanding of graphic design, page layout, and typography.
• Experience with a variety of UX deliverables (wireframes, user flows, mockups, prototypes, etc.), but with a keen sense of when to choose the right tool(s) to communicate the design.
• Knowledge of Agile UX and Lean UX methodologies and experience working in a highly collaborative, agile environment is a huge plus
• Demonstrated proficiency in low-fidelity design tools (such as FigJam) and advanced knowledge of design prototyping tools (such as Figma). Experience working with a complex design system.
• Working knowledge of HTML/CSS basics, with direct experience optimizing design quality, consistency, and delivery around these technologies.
• Basic knowledge and understanding of web accessibility standards
• Understanding of regulatory requirements (Fair Housing) is a plus.
• Minimum of 5 years of experience in user experience-focused roles, focusing on consumer experiences, ideally in B2B2C and/or multi-sided marketplaces.

• Collaborate with Engineering and Product Management, together with the rest of the UX Team, to ensure a consistent and high-quality user experience across complex workflows being worked on individually by many small, fast-moving, cross-functional teams
• Participate in executing a comprehensive Design Strategy and work towards meeting usability benchmarks and KPIs
• Collaborate with Product Management on roadmap and strategy, working as a tireless advocate for the end user and helping to balance those needs with those of the business
• Meet complex design challenges by participating alongside engineering, QA, and product in LeanUX-inspired activities such as design studios, provisional personas, and story mapping
• Ongoing, close collaboration with team members during the sprint, including impromptu discussions and brainstorming activities, as well as pairing with engineers on design
• Support designers and teams as needed with wireframes, flow diagrams, rapid prototypes, and visual design to help communicate and validate design ideas
• Facilitate user research, in collaboration with the team, to test prototypes and conduct ongoing usability testing of the working software
• Evangelize a cohesive user experience via the consistent use of UI patterns
• Inspire teams beyond good usability to user delight by promoting beautiful, cutting-edge visual design