Sr. Voice Engineer at Alianza, Inc.

Pleasant Grove, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

VoIP, SIP, Telephony Architecture, Session Border Controllers, Softswitches, Media Gateways, Cloud-Based Voice Services, Network Security, Linux/Unix Administration, Virtualization Platforms, Disaster Recovery, Project Management, Analytical Skills, Problem-Solving, Communication Skills, Technical Leadership

Industry

Software Development

Description

Alianza is hiring a full-time Senior Voice Engineer for its technology team to lead and oversee all aspects of the company's voice platform. Alianza provides cloud-based voice solutions for communications service providers seeking to update and expand next-generation voice technologies. This role requires extensive technical expertise in carrier-grade VoIP systems, proven leadership capabilities, and the ability to drive strategic initiatives in a fast-paced, mission-critical environment. Duties: * Lead design and evolution of scalable voice platform architecture supporting high-volume traffic with 99.99% uptime. * Maintain platform availability and stability through proactive monitoring, capacity planning, and performance optimization * Conduct root cause analysis for complex service degradations and implement preventive measures * Define technical standards, best practices, and multi-year technology roadmaps * Assess voice infrastructure regularly and lead expansion projects to support organizational growth * Serve as primary technical escalation point and subject matter expert across the organization * Partner with cross-functional teams including infrastructure, development, product, and customer support * Plan and execute maintenance activities with minimal service impact * Develop disaster recovery and business continuity strategies * Mentor engineers, participate in hiring, and foster technical excellence * Participate in on-call rotation for critical infrastructure support * Manage risks and issues as a subject matter expert for operational support and projects * Assess the company's voice infrastructure regularly and initiate expansion or remediation projects to support organizational growth and reduce risks * Plan and execute maintenance activities during designated windows with minimal service impact Qualifications: Required Experience: * Eight or more years of progressive experience in Voice and LAN/WAN design, implementation, and troubleshooting * Minimum three years in a senior or lead engineering role with demonstrated leadership responsibilities * Proven track record of designing and implementing high-performance, scalable carrier-grade telephony architectures * Experience managing multi-vendor, geographically distributed voice infrastructure Technical Expertise: * Expert-level proficiency with session border controllers (SBC) from major vendors including Oracle, Ribbon, Metaswitch, and Cisco * Extensive hands-on experience with softswitches (e.g., BroadSoft, Metaswitch), media gateways, and application servers * Deep understanding of cloud-based voice services and virtualized network functions (VNF/CNF) * Advanced knowledge of VoIP/SIP technology, including complex multi-leg call scenarios and interoperability challenges * Expert-level understanding of IPV4/IPV6, UDP/TCP, DNS, NAT traversal, and QoS mechanisms * Demonstrated expertise in SIP call flow debugging using tools like Wireshark, Homer, and vendor-specific diagnostic tools * Comprehensive knowledge of modern VoIP codecs (G.711, G.729, G722, OPUS) and protocols (SIP, RTP/SRTP) * Proven experience troubleshooting large-scale SIP/VoIP deployments including ATA/MTA devices, Cable Modem/ONT/ONU embedded xTA, and enterprise IP-PBX systems * Knowledge of telecommunications regulations and compliance requirements (STIR/SHAKEN, E911, CALEA) * Proficiency in network security best practices for voice services including TLS, SRTP, and fraud prevention * Strong Linux/Unix systems administration experience with automation capabilities * Experience with virtualization platforms (VMware, KVM, OpenStack) and cloud computing environments (AWS, Azure, GCP) Professional Skills: * Exceptional analytical and problem-solving abilities with attention to detail * Outstanding verbal and written communication skills with ability to explain complex technical concepts to non-technical stakeholders * Proven project management capabilities and experience leading technical initiatives * Ability to work effectively under pressure during critical outages and make sound decisions quickly * Strong documentation skills and commitment to knowledge sharing

Responsibilities

The Senior Voice Engineer will lead the design and evolution of a scalable voice platform architecture while ensuring high availability and stability. This role also involves mentoring engineers and serving as the primary technical escalation point across the organization.